Job Information
GRAY WOLF PEAK CASINO Players Club Attendant in ARLEE, Montana
The Player's Club Attendant, under direct supervision of the Player's Club Manager, is responsible for generating a positive and friendly atmosphere for all customers. Identifies and greets guests and provides complementary and other service where required. Enroll new members for player?s club cards. Ensures customer needs are met in a timely fashion. Promotes excellent customer service, positive public and employee relations. Always presents oneself in a neat and clean appearance. Responsible for providing consistent, courteous service to all property guests, ensuring an optimal level of guest service and satisfaction is achieved and maintained. Effectively input data into tracking system. Answer questions about the property in a positive and complimentary manner. Ensures positive customer relations through effective communications. Regularly reviews gaming area to assist customers. Greets players in a friendly manner and provides assistance where necessary. Maintains follow up contact with customers. Attends periodic meetings and training sessions. Monitors VIP areas as assigned.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required. Exceptional guest service and communication skills is required. Minimum of six (6) months prior experience working with the public is preferred.