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Signature Flight Support PT Customer Service Representative - Bozeman in Belgrade, Montana

Job Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development. From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits: 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Tuition reimbursement Training and Development Employee Assistance Program (EAP) & Perks Job description: Signature's Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and courteous manner. CSRs ensure concierge and other services are promptly and correctly handled, provided and billed in accordance with Signature's procedures. Although customer service is a top priority, a large number of the CSR's daily tasks involve using a computer and require a high level of concentration to ensure accuracy in busy settings. Job Responsibilities The following are essential to the job, in addition to those listed above and on the chart in this description. While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines). Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents Operate a multi-line telephone and use the company-approved greeting Drive cars, vans or other shuttles Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions Ability to handle stressful situations and high-profile clientele with poise, effectiveness, confidentiality and professionalism and always with a sense of cultural awareness and sensitivity Ability to prioritize and perform multiple tasks simultaneously Ability to lift light to moderately heavy items from the floor and into an aircraft and vice versa Ability to read small print Job Qualifications To qualify for this position, applicants and those in the role must have: High School diploma or general education degree (GED) Minimum of 18 years of age A valid state driver's license A professional appearance Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies Ability to successfully and timely complete Signature's training programsAbility to use a computer and email, including passing computer-based training modules Strong verbal and written English communication skills Ability to work flexible schedules and in various weather conditions Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time) Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or another related field Preferred: knowledge of radio procedures and protocols An Equal Opportunity Employer including Disability/Vet About Us From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation. Our Benefits: 401(k) Critical Illness, Hospital Indemnity and Accident Insurance Identity Theft and Legal Services Paid time off Tuition reimbursement -Up to $2,625 per calendar year Training and Development Employee Assistance Program (EAP) & Perks

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