Job Information
BIG ARM RESORT & CASINO Amenities Supervisor in BIG ARM, Montana
Directly supervises all Big Arm Amenities personnel and ensures proper completion of all assigned duties. Directs and coordinates the activities of the Amenities Attendants, reservations, guest services, housekeeping, and facilities department. Will make customer service decisions regarding RV spaces, cabins, and operations based on the best interest of the Big Arm Resort and its guests. Determines a guest's reservation status and identify how long the guest will stay. Helps guests' complete registration forms and assign RV spaces and cabins accommodating special requests whenever possible. Verifies the guests' method of payment and flows established credit-checking procedures. Places guest and location information in the appropriate Amenities building racks and communicates this information to the appropriate Amenities personnel. Works closely with the Room Attendants in keeping room status reports up-to-date and coordinates requests for maintenance and repair work. Must be sales minded. Presents options and alternatives to guests and helps in making choices. Knows the location and types of available RV spaces and cabins as well as the activities and services of the property. This position will represent the Big Arm Resort to the guest throughout all stages of the guest's stay.
EDUCATION and/or EXPERIENCE: High School diploma or equivalent required. Must have one (1) year of supervising two (2) or more employees. Computer experience.