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Spanish Peaks Mountain Club Senior Director of Property Management & Club Services, Spanish Peaks Mountain Club in Big Sky, Montana

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club (SPMC). Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Managed by Montage International, Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT.

SUMMARY

The Senior Director of Property Management and Club Services is responsible for the overall support and management of the day-to-day operations of the properties and supporting services of Spanish Peaks Mountain Club. This position oversees Housekeeping, Engineering, Security and Residential Services. This oversight includes but is not limited to owner communications, management of the budget, member-owner services, property management and the general care, safety and security of the residences and all aspects of the property. The function of this position must be in accordance with the management agreement and must fulfill all obligations set forth in the governing HOA documents. In addition, fluency in all aspects of the rental management program from legal terms & parameters, design standards and the ongoing servicing of properties in the program is essential.

ESSENTIAL FUNCTIONS

  • Upholds all Spanish Peaks Mountain Club and Montage International operational standards that align with the brand business strategy and execution

  • Works collaboratively to put sustainable work processes and systems in place to support the execution of the property onsite operation

  • Directly supports the Director of Engineering, Director of Housekeeping, Director of Safety & Security, and Director of Property Management.

  • Manages facilities and all departments working within the club property, including facilities, with attention to protection of the investment and plans to increase its value through superior care.

  • Participation in all public space inspections with engineering and housekeeping; to ensure all commons areas and back of house areas are well maintained and preventative maintenance measures are established and implemented.

  • Educates all associates on property about the property management and rental programs through regular communication and training.

  • Provides input and planning on an ongoing basis to address business needs and maintains operational service standards

  • Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.

  • Educates owners on services provided, from basic to full service.

  • Manages the onboarding of new owners and move-in process.

  • Coordinates all onsite outreach related to owner communications and special events.

  • Develops relationships and recognizes preferences for each owner based on needs and desires of that owner.

  • Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection.

  • Maintains complete knowledge of and complies with all club and residential policies and procedures.

  • Works in lockstep with Communications manager on monthly newsletter to member owners.

  • Involved in Homeowner Association meetings.

  • Ability to present and comply with the terms of the Rental Management Program.

  • Works in coordination with the hotel operations team as it relates to the inventory. management and reporting related to the Rental Management Agreement (“RMA”) program- responsible for Department Profit and Loss statements.

  • Works in coordination with the onsite operations teams for the check-in, check-out process of RMA homes.

  • Contributes to the review process related to RMA Design Guidelines and ensures that design standards are met.

  • Oversees all financial accountability; house account billing, RMA billing and a la carte services.

  • Reviews financial reporting and provides input in identifying budget variances and addresses accordingly.

  • Implements invoice processing and approvals for all property management billing.

    QUALIFICATIONS

  • Bachelor’s or Associate’s degree preferred

  • Minimum 5 years Property Management experience required

  • CAI certification required

  • Montana Property Management License preferred

  • Previous managerial experience with luxury club or luxury hotel industry required

  • Previous experience as an owner and stakeholder liaison preferred

  • Proven financial acumen

  • Familiarization with rental management programs as it relates to SEC regulations preferred

  • Past experience managing a variety of outside vendors such as contractors and interior designers preferred

    PHYSICAL REQUIREMENTS

Must be able to sit at a desk for at least 5 hours per day. Walking and standing are required the rest of the working day. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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