Job Information
Billings Clinic Access Business Analyst Coordinator in BILLINGS, Montana
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!
Access Business Analyst Coordinator
SCHEDULING - CLINIC (ROCKY MOUNTAIN PROFESSIONAL BUILDING)
req9198
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours (Non-Exempt)
Starting Wage DOE
The Access Business Analyst Coordinator plays a pivotal role in managing and maintaining master scheduling templates for physicians within the hospital and clinic settings. This position is responsible for creating, editing, and updating these templates in accordance with the overarching principles and guidelines established by Billings Clinic. With a comprehensive understanding of patient access, the Coordinator ensures that appointment types and templates are effectively integrated with other access initiatives, such as virtual telehealth visits and online scheduling. This role is crucial in aligning provider schedules to enhance patient access, streamline processes, and improve overall service delivery. The successful coordination of these efforts significantly impacts the organization’s efficiency and success, making the understanding and management of this influence vital to the role.
Essential Job Functions
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Design, edit, and maintain master scheduling templates in Cerner, ensuring that all adjustments align with Billings Clinic’s principles, guidelines, and broader access initiatives.
• Partner with department leadership, providers, and other stakeholders to manage scheduling changes effectively, minimizing disruptions to patient care and maintaining service quality.
• Continuously assess and improve access-related processes, integrating initiatives that enhance efficiency and patient access throughout the organization.
• Identify and address scheduling conflicts or misalignments, escalating issues as needed to maintain adherence to established guidelines and ensure consistent service delivery.
• Ensure that scheduling templates meet the contractual requirements for provider-patient contact hours, aligning with organizational standards.
• Implement manual scheduling changes when necessary, particularly when automated systems do not account for specific provider or departmental needs.
• Work closely with training teams to update and maintain scheduling protocols, ensuring that all relevant staff are informed and prepared to follow updated procedures.
• Effectively communicate all scheduling changes and updates to relevant teams, including the Scheduling Trainers and departmental leadership, to ensure smooth transitions and continuity of care.
• Proactively seek opportunities for growth and development, completing all mandatory training and maintaining up-to-date knowledge of organizational standards and industry best practices.
• Adhere to all relevant safety, regulatory, and compliance standards to ensure a safe environment for patients, employees, and visitors.
• Provide assistance to the Scheduling team as directed by department leadership
• Perform other related duties as assigned to meet the needs of the department and organization.
Minimum Qualifications
Education
• Bachelor's Degree or equivalent combination of education and experience.
• Cerner Millennium: Fundamentals successfully completed within 12 months of hire.
• Cerner Millennium: Building and Maintaining Scheduling Management successfully completed within 12 months of hire.
• Workflow Basics: Scheduling Clerk in Revenue Cycle eLearning, recommended.
Experience
• Minimum of two (2) years of professional office experience, with a preference for experience in scheduling at Billings Clinic or similar access-related roles.
• 1 year of experience in scheduling at Billings Clinic or similar access-related role, preferred.
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.