Job Information
Billings Clinic Administrator on Duty (AOD) in BILLINGS, Montana
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all permanent full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!
Administrator on Duty (AOD)
PATIENT FLOW CENTER (BILLINGS CLINIC HOSPITAL)
req7510
Shift: Day, Evenings, Nights, Weekends
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours (Exempt)
Starting Wage DOE: $42.96 - $53.70
This role provides immediate supervision, direction and support to clinical and non-clinical departments within Billings Clinic, providing administrative presence and support in conjunction with and or in the absence of leadership team. Responsibilities include acting as an administrative resource and liaison to outside agencies such as law enforcement and the media, attending to patient and family issues, ensuring proper staffing, dealing with emergency situations and resolving problems while fulfilling the leadership role throughout the organization to ensure quality patient care. Maintains established organizational and departmental policies and procedures, quality improvement programs, safety and environmental standards and regulations.
Essential Job Functions
• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service. Responsible for promotion of, and adherence to, the elements of Billings Clinic’s Code of Business Conduct and corporate compliance program.
• Acts as a clinical resource, educator, mentor and provides leadership to all staff members seeking advice for clarification of a policy and/or procedural issues. Demonstrates and encourages an ethic of open communication, collaboration and teamwork throughout the organization. Participates in building an environment of shared commitment to Billings Clinic’s goals and responsibility to achieve quality outcomes.
• Acts as a liaison and patient advocate to the community demonstrating sensitivity to the ethical and legal ramifications of practice. Responsible for coordination of requests for media calls, outside agency contacts, employee information, and/or requests from various funeral homes in the event of a patient/resident death.
• Serves as a resource in the resolution of complex patient issues and complaints. Coordinates notification of appropriate personnel for special procedures, on-call staff including administration/management, tissue/organ donation and/or autopsy.
• Conducts rounds throughout the organization making contact with physicians, staff and/or patients to facilitate effective patient care, organizational communication and teamwork. Evaluate situations immediately, takes action as deemed appropriate. Documents and reports to the appropriate members of the leadership team.
• Coordinates and optimizes staffing needs based on staffing guidelines, anticipated and actual departmental activity, patient acuity, case mix and staff competencies. Maintains staffing sheets daily. Works closely with Staffing Representative, Charge Nurses and Leadership when making staffing decisions.
• Coordinates the admission, discharge and transfer processes to minimize divert and ensure appropriate patient placements to minimize transfers.
• Responds and supports CPR team and STAT team.
• Provides resource support and direction to employees who report on the job injury or illness.
• Acts in a fiscally prudent manner and is committed to cost containment efforts. Make recommendations regarding the availability of adequate resources as appropriate.
• Provides performance feedback to staff and managers, and makes recommendations for disciplinary actions as may be appropriate.
• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Acts as the initial contact for potential disasters and makes decisions to implement the emergency preparedness plan as appropriate. Responds to and coordinates the disaster until relieved of duty.
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements. Participates in organizational and departmental meetings as requested.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
Minimum Qualifications
Education
• Minimum Bachelor's Degree
• Masters Degree preferred
Experience
• Three (3) years of acute care clinical experience in an acute care setting
• Demonstrated management/leadership and program management experience
• Critical care experience, preferred
• Previous scheduling coordination experience, preferred
• Previous bed placement procedure experience, preferred
Certifications and Licenses
• Registered nurse or other registered/licensed clinical position
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.