Stockman Bank of Montana AG LOAN ASSISTANT SUPERVISOR in Billings, Montana
Our people, philosophy and the way we do business have positioned Stockman Bank as Montana’s premier financial center for business leaders, agriculture operators, commercial developers and real estate owners. We are a Montana-born company, built on western values, focused on creating long-standing relationships through integrity, expertise and results. Our offices are locally managed and community-oriented, allowing us to best serve our customers. Our workforce is well trained and competent and our work environment encourages productivity, personal growth and job satisfaction.
Position General Responsibilities:
Responsible for various duties performing as a Loan Processor for the Agricultural Department including all facets of loan document preparation, recordation, and maintenance of credit files. Tickler list management and loan accounting are also critical to the job function.
Supervisor responsibilities to include:
Training, coaching, and mentoring employees
Assign and delegate work
Review work for deadlines and quality
identify and elevate issues/problems to management
interview/hire/terminate employees. As a supervisor the employee will provide guidance, instruction, direction and leadership to staff for the purpose of maintaining our mission of good credit administration and compliance within our policy’s and procedure’s.
- One Ag Loan Assistant
Education, Experience and Certification Requirements
Note: Only minimum responsibilities are listed. Other responsibilities may be required as requested by management.
2 year college level course of study in Business Administration and/or financial institution or related field experience or equivalent training and/or experience.
Excellent customer service skills.
Strong communication and organizational skills.
Must be able to work independently and to prioritize multiple tasks.
- Previous Loan Processing Experience
.Position Specific Responsibilities, Duties and Competencies
Loan documentation preparation for all lenders.
Responsible to develop expertise in loan documentation as well as to develop general credit skills commensurate with the position of loan processor.
Disbursement of loans, including ticket preparation
Responsible for tickler list, loan file maintenance, loan accounting and other duties as assigned.
Responsible for professionally dealing with Title Companies, Insurance Companies, Farm Service Agencies, BLM offices, Secretary of State, Montana Dept. of Livestock, etc. as needed for loan information.
Preparation of loan perfection documentation and tracking, including but not limited to the following: UCC, EFS, Brand Lien, Assignment of Government Payments, BLM and DNRC Lien Notices, Assignment of Indemnity, Assignment of Life Insurance, Contract for Deed, Security Instruments, Deposit Accounts, vehicle lien filings, etc.
Responsible for collateral safekeeping as applicable.
Responsible for correspondence mailings, phone, and lobby traffic.
Manage denial / withdrawn credit files.
Process paid and renewed notes, preparation and filing of mortgage releases and satisfactions as applicable.
Filing for loan department; make loan advances and payments.
Responsible for preparation of notes modifications and extensions; letters of credit and commitment.
Quote loan payoffs as needed; monitor lien filings; order appraisals, lien searches, and title commitments.
Prepare new and maintain current files
Provide secretarial help as needed.
Other duties as assigned.
Request Credit Reports, Lien Searches, Business Entity and Registered Principal Searches as needed for loan documentation in loan files
Receive and process loan advance and payment requests from customers
Maintain AG database for tracking of inspections, UCC expirations, and other reports and information as needed.
Prepare correspondence related to documentation of loan files.
File for AG Dept
Monitor AG Pending.
Close and purge AG files when needed
Request tax returns, financial statements and life insurance information on annual basis, or as needed.
Greet and assist customers
Answer phones, takes messages; assist with general account information
Other duties as may be assigned
Promote the improvement of Stockman Bank through quality customer service, promotion of products, professionalism in conduct and diligent work ethic.
Greet all customers pleasantly and make them feel welcome and comfortable.
Handle transaction quickly and professionally.
Effectively handle customer questions and problems.
Use effective listening and observing skills to help identify and resolves customer needs.
Spot sales opportunities and refers business consistently.
Cross-sell other services whenever the opportunity arises.
Keep up to date on pricing and products.
Relay customer comments and or complaints to the Operations Officer immediately.
Maintain a working knowledge of Bank's written policies and procedures that apply to and concern this position’s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and various other Federal and State regulations as they apply.
Leadership/Loan Assistant Supervisor:
Aid in the training of staff by delegating workload so that other assistants get experience in all scopes of the position, help with problem solving credit issue inquires and research issues.
Be attentive to what is going on in your lobby; customer traffic and customer interactions with staff.
Help maintain efficiency with in the Ag Department, with overall knowledge of workflow
Conduct performance reviews and development plans
Team building and ensuring teamwork
Hold weekly meetings at the branch level
Monitor work loads and overtime
Approve/Disapprove PTO as work loads are monitored
Weekly, Monthly and Quarterly Reports for Branch
Analyze and Process:
Assist lenders with financial data, input and customer contact
Review file documentation for completeness and correctness in accordance with Front End guidance, Credit Policy and Credit Process Procedures.
Physical and Mental Demands(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Occasionally = 0-33% of shift Frequently = 34-66% of shift Constantly = 67-100% of shift
Constant lifting/carrying up to 10 lbs. with frequent lifting/carrying up to 25 lbs. Constantly required to hear, talk, write, read, keyboard/computer entry, reach, stretch, work under time constraints with needed ability for task management flexibility and to perform routine duties with attention for details. Constant abilities used/required on the job are mathematics, memory, reasoning, estimating, problem-solving and exercising judgment.
Frequently stand, walk or sit, while requiring oral and written communications with customers and transactions with guidance available.
Occasionally stoop, kneel, crouch or crawl.
Infrequently climb (up ladders, etc.), balance (to reach items) or drive a car.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment(The work environment characteristics described here are representative of those an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Constantly works with others, around others and with customers and the public. Constantly works indoors, in confined areas and is exposed to the risk of electrical shock.
Frequently works around noise (moderate level). The employee must have the ability to focus on tasks and customers while hearing teller machines (of other tellers), conversations of others, coin sorter, music, phones, etc., in a confined area.
Infrequently the employee works alone and also works near moving objects. The employee is also infrequently exposed to outdoor weather conditions.
Company Functions and Expectations:
Has the technical knowledge and analytical skills to fulfill job duties in a positive manner. Keeps abreast of new and changing developments in industry/field especially as it pertains to the individual’s position. Has the ability to analyze situation and react accordingly.
Expresses information/thoughts clearly and concisely in both written and verbal form. Keeps communication channels open with subordinates and supervisors. Responds promptly to calls or inquiries in a courteous and professional manner. Communication is effective and efficient.
Establishes priorities, sets goals and meets deadlines in an accurate and efficient manner. Organizes overall workflow and working area. Quickly identifies problems, makes timely decisions and notifies affected personnel. Plans effectively to ensure timely completion of duties.
Is willing to assist others to ensure deadlines are met. Provides assistance to less experienced personnel when needed. Informs appropriate personnel of significant issues in a timely manner. Works well in group environment and with supervisor. Models professionalism by addressing others with appropriate actions and appearance within professional boundaries.
Customer Service Culture
Employees will strive for outstanding, professional and courteous service to our customers and anyone who visits our facility.