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Billings Clinic Ambulatory Pharmacy Clinical Coordinator in Billings, Montana

Ambulatory Pharmacy Clinical Coordinator

SPECIALTY PHARMACY

Exempt

req383

Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours

Starting Wage DOE: $58.65 - $65.98

As a member of the Pharmacy Leadership Team the Pharmacy Clinical Coordinator, is responsible for

for leading, developing and implementing clinical pharmacy services to achieve optimal clinical

outcomes.

Develops objectives, policies, and procedures to formalize and implement the mission, vision, and

values of Billings Clinic and the Pharmacy Department. Maintains the standards, customer relations,

and practice within the Pharmacy and key stakeholders.

Accountabilities include but are not limited to:

• Provides leadership, serves as a role model and resource for staff, and direct supervision of

staff

• Ensure clinical pharmacy programs and services meet the highest standards of quality, safety,

and high reliability to achieve optimal clinical outcomes.

• Serves as a liaison for provider and interdepartmental/intradepartmental relationships and

coordinates cross-functional clinical initiatives

• Participates and/or leads appropriate regulatory, clinical, and quality committees and/or

initiatives

Essential Job Functions:

• Works with manager to develop, expand and oversee pharmacy services locally and within the

region to ensure adherence to organizational and departmental mission, vision, values, strategic goals,

and business strategies. Responsible for promotion of, and adherence to corporate compliance

program.

• In collaboration with pharmacy, medical staff, administration, and health care providers, develops

and implements short and long-range strategies. Also, leads, develops, and revises programs which

enhance department and organization services.

• Leads the growth and strategic development of pharmacy services in the overall marketing, program

development, and service priorities. Coordinates with providers and other Billings Clinic leadership to

assure continuity in pursing pharmacy and organizational goals and synergy in implementing plans and

problem resolution. Coordinates and develops collaborative relationships with Billings Clinic

departments.

• a) Leads departmental and interdisciplinary team meetings to promote coordination of services as

appropriate. Participate, and lead as appropriate, in regulatory, clinical, and quality committees as

needed by department.

• b) As appropriate serve as senior clinical staff person and provide guidance for clinical operational

aspects of all programs. Provide oversight of all clinical decision-making aspects of all programs.

Ensure that qualified clinicians are accountable to the organization for decisions affecting

consumers/patients

• Gathers, analyzes, and trends clinical, financial, and statistical data to evaluate and improve the

quality of care, safe and reliable care, adverse outcomes, cost-effective pharmaceutical therapies, and

service improvements. Develops, maintains and presents accurate, credible reports regarding patient

outcomes associated with services and clinical, financial and quality impacts, as directed.

• a) Evaluates financial opportunities for pharmacy services

• b) Reviews patient outcome trends for pharmacy development and service expansion opportunities

• c) Quantifies pharmacy services impact in outcomes measures

• Practices process improvement principles to assess and improve the quality of the service/care

provided within the department. Identifies issues/concerns relating to personnel, workflow, safety,

medication errors, etc. and works collaboratively with the Manager to resolve. Formulates

recommendations for appropriate cost-effective therapeutic alternatives to patients as appropriate

• a) Facilitates the development, implementation and maintenance of treatment guidelines,

collaborative practice agreements, protocols, standing orders, policies and procedures, and workflows

to optimize patient outcomes as appropriate

• Maintains knowledge of current trends and development within healthcare and pharmaceutical

therapies and pharmacy services. Reads and evaluates medical, pharmaceutical, and other literature

to determine its scientific merit and applicability to the organization and pharmacy. Utilizes

appropriate information resources to respond to various inquiries and information requests and

resolve problems. Facilitates clinical consultation and clarification to medical staff and practitioners as

appropriate.

• Leads, recruits, develops, mentors, and retains a talented team committed to accomplishing the

goals and objectives of Billings Clinic. Recommends, implements, and evaluates plans and systems that

assure sufficient number of qualified and competent staff to provide pharmacy services. Adheres to

administrative policies and procedures relating to human resource management. Assists management

with personnel, may include but not limited to:

• a) Maintains all required employee information in departmental files

• b) Conducts periodic and annual employee performance evaluations

• c) Processes employee payroll and completes staffing schedule

• d) Conducts coaching/counseling, disciplinary and improvement plans with employees

• Develops and implements orientation and educational programs for pharmacy service area.

Develops, maintains, and assesses a standardized process for conducting training, education, and

competency. Competency assignments, at a minimum, should cover basic pharmacy processes,

policies, and protocols, as well as regulatory-required topics.

• a) Provide instruction for new policies, processes, and protocols.

• b) Conduct regular needs assessment of staff

• c) Conduct regular staff rounding and check-in points

• Coordinates education within pharmacy service area as appropriate for pharmacy learners.. Works

closely with Pharmacy Leadership, Pharmacy staff, and others throughout the organization to ensure a

positive learning environment.

• a) Work with preceptors to provide learners with appropriate and adequate instruction, supervision,

and assessment.

• b) Utilize feedback from students, preceptors, and schools of pharmacy to continually improve the

rotations offered.

• Demonstrates and encourages an ethic of open communication and teamwork throughout the

organization. Builds an environment of shared commitment to Billings Clinic’s goals and responsibility

to achieve quality outcomes.

• Knowledgeable and competent in certain pharmacy duties to assist in pharmacy service staffing.

• Works with team(s) to meet regulatory and/or accreditation standards for pharmacy service area.

Implements corrective action plans as needed.

• Performs other duties as assigned or needed to meet the needs of the department/organization. In

the absence of the Manager , may be required to assume the essential duties and responsibilities of

the Manager.

Minimum Qualifications:

• Licensed pharmacist with:

• a) Three years of applicable clinical pharmacy experience OR

• b) Completion of an accredited PGY1 pharmacy residency program

• And one of the following:

• a) A Board of Pharmaceutical Specialties (BPS) certification applicable to practice area OR applicable

higher levels of training/certification OR

• b) Completion of an accredited PGY2 specialized pharmacy residency, OR

• c) Additional years of applicable clinical pharmacy experience based on discretion of hiring manager

• REQUIREMENTS UPON HIRE (if not already met as a minimum requirement):

• Obtain current unrestricted Montana Pharmacist License prior to start date, other states as required

by department.

Preferred Qualifications:

• Greater than 5 years of relevant pharmacy experience

• Previous work experience as a pharmacy lead/supervisor/manager

• Licensed as a preceptor

• Board of Pharmaceutical Specialties (BPS) certification applicable to practice area upon hire

• Clinical Pharmacist Practitioner (CPP) upon hire, as appropriate

• Previous Leadership experience and/or experience leading teams in facility-wide projects

• Or an equivalent combination of education and experience relating to the above tasks, knowledge,

skills, and abilities will be considered

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

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