Job Information
Tyler Technologies Inc. Associate Software Support Specialist in Billings, Montana
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- Strong desire to work with a team that has common goals.
- Passion for helping clients and building rapport.
- Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people.
- Aptitude for problem solving and thinking out-of-the-box.
Billings, Montana | Lubbock, Texas | Orono, Maine
- Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service.
- Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
- Advance product knowledge by reviewing new functionality and testing new product issues.
- Advocate for the client and ensure the software meets their business requirements.
- May create or enhance documentation, videos, or webinars throughout the support process.
- Commits to expanding technological skills and knowledge of the Tyler products.
- College degree or comparable work experience.
- Prior experience with property tax is a plus.
- Excellent interpersonal skills.
- Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
- Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client focused environment.
- Proficiency with computers and contemporary online applications.
- Effective analytical ability, particularly in a technical environment.
- Excellent written and verbal communication skills.
- Strong organizational skills.
Salary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
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Requisition Number:2024-5187
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.