Job Information
Billings Clinic Care Management Assistant in Billings, Montana
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!
Care Management Assistant
Billings Clinic (Billings Clinic Main Campus)
req8403
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours (Non-Exempt)
Starting Wage DOE: $17.15 - 21.44
The Case Management Assistant is an integral member of the Care Management team. Works independently with minimal supervision to connect patients with community resources by scheduling appropriate follow-up appointments prior to the hospital discharge. Assists in the delivery of patient care by delivering CMS forms, important messages from Medicare, assists with DME needs, arranges transportation and assists with other needs identified by the care team. Works collaboratively with the care management team, primary care services, pharmacy and other Billings Clinic team members and departments to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.
Essential Job Functions
•Schedules and coordinates requested follow up appointments for patients being discharged from the hospital both with Billings Clinic and non-Billings Clinic providers.
•Advocates for the patient as necessary to ensure timely discharge follow up in the outpatient setting. Has a discussion with patient and family to learn dates and times that will best meet the patient/family needs. Promptly escalates concerns to appropriate chain of command.
•Works to identify patients needing follow up care scheduled by reviewing charts and interacting with Care Managers, hospitalists, IMR physicians, and attending daily rounds.
•Assists patients in addressing barriers to care such as transportation, appointment location, appointment availability and scheduling.
•Follows scheduling protocols for Billings Clinic appointments scheduled to ensure scheduling accuracy.
•Works closely with the inpatient Care Management team and inpatient providers across the hospital to coordinate appointments and address other patient coordination needs prior to discharge.
•Provides the centers of Medicare and Medicaid Services DMS forms (MOON, IMMs) to patients in a safe, timely and effective manner.
•Acts as a Representative for Billings Clinic while interacting with regional facilities including but not limited to physician offices, Indian Health Services, and the Veterans Administration.
•Advocates on behalf of patient, communicating and collaborating with healthcare providers, payers, physicians, and community-based services to assist in establishing an appropriate and integrated care for each patient.
•Actively participates in system and regional process improvement initiatives to improve transitions of care.
•Completes timely and accurate documentation in the medical record using knowledge of documentation standards for the department to facilitate communication with team members. Documentation is completed in compliance with all clinical guidelines and billing/ reimbursement standards.
Minimum Qualifications
Education
•High School or GED
Experience
•One year of successful experience working in an office, preferred.
•3 to 5 years of successful experience working in, and providing, exceptional customer service, preferred.
• Demonstrated commitment to ongoing education, preferred.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.