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SCL Health Case Management Coordinator in Billings, Montana

You bring your body, mind, heart and spirit to your work as a Care Management Coordinator.
You have at least 2 years of clerical experience in a healthcare environment to include appointment scheduling, customer service and experience with conflict management and customer service.
St. Vincent Healthcare is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 286-bed level II trauma center has provided care in Montana and the surrounding area since 1898, and our 30-clinic network ensures community needs are met. We offer comprehensive, specialty care, including a "hospital within a hospital" specifically for children, and are proud to extend SCL Health's missions by treating the poor, the vulnerable, our community and each other.
Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we've launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.
Together we'll align mission and careers, values and workplace.
We'll encourage joy and take pride in our integrity.
We're proud of what we know, which includes how much there is to learn.
Your day.
As a Care Management Assistant you need to know how to:
Serve as the administrative support person for the department by retrieving phone messages, collecting and distributing mail, ordering and maintain office supplies, organizing meetings and recording minutes and maintaining resource lists. Schedule the department coverage and take minutes at department meetings.
Serve as the liaison between outside organizations including Payers, Physicians, home care agencies, skilled nursing facility, the Case Management department, families and other customers of the department. Document confirmation of Home Care or other arrangements. Update and proves CM Coordinator with HC agency changes, NF and/or transportation changes. Communicates to and educates patients regarding Home Care agency and visit expectations. Ensure agencies and facilities receive appropriate information to provide for smooth care transitions.
Support case management operations by collecting and faxing relevant patient information, benefits resources/contacts, and orders. Organize patient information to ensure patients receive timely home health care services. Maintains record of all home care arrangements made. Keep resource files up to date and enters new resources as acquired. Maintain appropriate communication with Revenue Service Center, Allscripts Software and other departments/providers to facilitate the continuity of care.
Maintain appropriate chart documentation.
Assist in care and maintenance of department equipment and supplies.
Your experience.
We hire people, not resumes. But we also expect excellence, which is why we require:
High school diploma or equivalent
At least 2 years of clerical experience in the health care field that includes appointment scheduling, customer service, and experience with conflict management and customer service recover is required.
Your next move.
Now that you know more about being Case Management Assistant on our team we hope you'll join us. At SCL Health you'll reaffirm every day how much you love this work, and why you were called to it in the first place.

Our facilities do not discriminate against any person on the basis of race, color, national origin, disability, or age in admission or access to, or treatment or employment in, its programs, services or activities, or on the basis of sex (gender) in health programs and activities