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Volunteers of American Northern Rockies Case Management Support Specialist in Billings, Montana

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence. 

 

Summary/Objective  

The Case Management Support Specialist is responsible for providing assistance to the Supportive Services of Veteran Families (SSVF) Service Coordinators and a referral source to other agencies.   

Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Assisting potential clients through the admissions process to include enrollment into the program 
Provide referrals to other agencies and resources to ineligible persons 
Assist Service Coordinators in obtaining and reporting of necessary program documentation 
Assist Service Coordinators in client contact particular to Emergency Housing Assistance 
Participate in coordinated entry and continuum of care coordination activities at state/municipality level with other supporting agencies. 

Competencies 

Effective communicator, both written and oral 
Calm under pressure and crisis  
Ability to stay organized and meet tight deadlines with competing priorities 
Ability to interact with persons from a variety of social, economic, educational and cultural backgrounds 
Ability to effectively work with a variety of computer software programs including Microsoft Word, Excel, Outlook, HMIS and desktop publishing 
Communication proficiency and effective communication skills, both oral and written with co-workers, potential clients and referral sources in person and using telephone, email, video and fax. 
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values  

Supervisory Responsibility 

This position has no supervisory responsibilities 

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. 

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.  While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary.  This position must be mobile throughout the facility, as well as work on a computer for periods. 

Position Type/Expected Hours of Work 

This is a full-time position; hours of work are generally 8:00 - 5:00 Monday through Friday. 

Travel 

Some travel to other offices if needed is expected for this position. 

Required Education, Experience or Eligibility Qualifications 

Associate degree in business plus two (2) years of business, customer service, human service or relevant experience 

or  

High school diploma or equivalent plus minimum five (5) years business, customer service, human service or relevant experience 
Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and electronic databases 
Prior case management experience in social work and/or behavioral health 

Preferred Education and Experience 

Associate degree in business plus two (2) years of related work experience  

 

EEO Statement  

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA). 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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