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Billings Clinic Certified Medical Assistant FTE 0.8 in Billings, Montana

Certified Medical Assistant FTE 0.8

Billings Clinic

Non-Exempt

req912

Day

Full-Time (.75 or greater)

0.80 = 64 hours

Starting Wage DOE: $13.47

Job Summary

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.

Essential Job Functions

GENERAL

Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Prepares room, equipment and supplies as dictated by a particular examination, patient’s needs, and Billings Clinic exam and procedure room cleaning guidelines.

Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.

Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.

Orders and maintains clinical and office supplies and equipment as directed.

Maintains patient files, records and other information. Adheres to confidentiality requirements.

Compiles statistical data for reports as directed.

Attends required meetings and participates in committees as requested.

Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.

Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.

Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.

Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Additional Essential Functions for Level II and III – Refer to Department Grid

Assists physicians and non-physician providers in preparing for minor procedures and physical exams. Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, ear lavage, splints and casts, etc.

Administers medications and immunizations according to department approved grid and guidelines; once department requirements and required training have been met.

Additional Essential Functions for Level III – Refer to Department Grid

Administers medications and immunizations according to department approved grid and guidelines, which may include pediatric patients; once department requirements have been met.

Required to assist in 3 medical assistant training events per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*

Required to precept with a minimum of 5 externs per year (could be less if organizational needs change and also depends on amount of medical assistants in department).*

May perform advanced skills for department if all training has been completed and competency achieved (please refer to department specific grid).

Point of Care Testing Trainer or Specialized Training specific to department; i.e. Wound Vac, Vein Procedures

Additional essential Functions for Level IV – Refer to Department Grid

Administers medications same as previous levels specific to department grid and guidelines and additional injections as indicated on department specific grid. (Patient Care; Patient Care, Injections)

Health coaching , Clinic Float, Training Lead, Yellow Belt

Participates in maintaining and/or building training modules using evidence based best practice for medical assistants

Assisting with process improvements as related to the clinical setting.

Essential Functions Disclaimer

Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Performs all other duties as assigned or as needed to meet the needs of the department/organization.

Department or Level Specific Duties and Responsibilities

Minimum Qualifications

High school diploma or equivalent

Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.

Successful completion of department orientation, skills competencies specific to department

Completion of 54 LMS modules within six (6) months of hire (may use completion of college medical terminology course with a C or better)

Completion of Personal Accountability class within first six months of hire

Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency. Along with department manager approval.

Required to obtain certification or registration within fifteen (15) months of hire thorough Billings Clinic approved organization. If coming from a medical assisting program; must be obtained within 90 days of program completion

Experience

Cross-Training

Cross-Training on Information/ SPECIFIC Systems

Knowledge

Proficient in basic patient care and treatment, planning and evaluating according to job description and MA level

Competent to perform routine, non-complex aspects of patient care, treatments and procedures

Safe pharmaceutical handling requirements and guidelines

Application of personal protective equipment (PPE) for patient and staff safety

Computer applications

Refer to Department Grid specific to Level I

Analytical Skills

Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care

Refers more difficult problems to higher level medical assistant, nurse, supervisor or appropriate health care provider

Independent Judgement

Practices according to Billings Clinic MA job description, guidelines and physician judgment

Work is performed under the direct supervision of a physician

Work is performed independently in accordance with assigned schedules and operating procedures

Assumes responsibility for the follow-up of problem scenarios and coordinates appropriately with other MA, LPN, RN, physician and/or non-physician provider

Expected to prioritize all aspects of job performance

Demonstrates personal accountability in all facets of role responsibilities

Interpersonal Skills

Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient

Ability to utilize and apply PSE skills

Service Recovery

Communication with patient on expectations, e.g. being late for scheduled appointment, wait times

Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards

Work with leadership on service recovery as needed

Education

Medical Terminology (available through LMS)

Project Management

Leadership

Supervision of Others

None

Process Improvement / Quality Assurance /Risk Management

Adheres to patient safety goals and standards

Participates in Process Improvement or Risk related activities within the department

Fiscal Responsibility

Participates in the financial viability of Billings Clinic by ensuring appropriate ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician’s/non-physician provider’s time

On-Call Responsibility

Technical Skills

Basic laboratory specimen handling and processing (urinalysis, blood sugars, etc.)

Safe pharmaceutical handling requirements and guidelines

Demonstrate phlebotomy skills if relevant to area. Cross-trained to assist physician and/or non-physician provider with procedures

Administer Level I approved medications after completion of appropriate pharmaceutical courses, along with Billings Clinic injection class for Influenza, Pneumococcal, Td/TDAP

Study Assignments

On-call Responsibility

Information Systems

Project Management /Requirements gathering and analysis Skills

Resource

Organizational Skills

Community/Patient Education

Professional Affiliations

Overall Performance

Duties

Patient Care

USP-797 Media Fill Testing, Environmental Sampling & End Product Testing Requirements

Promotional Guidelines

Essential Functions

Service/Sales Time Allocations

Pay Plan Components

Specimen Examination and Submission Authorization

Research or Process Improvement, Committee or Council Participation

Criteria/Role/Activity

KNOWLEDGE OF / SKILLS / ABILITIES / COMPLEXITIES AND DIFFICULTIES

Disclaimer

Billings Clinic policy and procedures, both organizational and departmental

Personal computers, hardware and software

Billings Clinic Code of Conduct

Billings Clinic’s Compliance and Integrity Program

HIPAA and confidentiality requirements

Patient’s rights

Customer service techniques and Personal Service Excellence (PSE)

Knowledge, Skills and Abilities

Anatomy

Medical practice, patient care treatment, planning, and evaluating according to job description and MA level

Examination, diagnostic, and treatment room procedures

Medical terminology

ICD and CPT procedure coding and related reimbursement issues

Medical equipment and instruments

Common safety hazards and precautions

Regulatory standards

HIPAA and confidentiality requirements

Patient rights

Required medication and its application

Aseptic technique and infection control

Safe pharmaceutical handling requirements and guidelines

File and record keeping systems

Personal computers and CIS applications, including necessary registration functions

Process for collection of co-payments

Interpersonal skills necessary in order to interact with patients, families, and physicians

Demonstrate empathy and sensitivity necessary to elicit patient’s cooperation and allay apprehensions

Assisting in a variety of treatments and procedures as directed

Maintaining records and recording data

Application of safe pharmaceutical handling requirements and guidelines

Application of personal protective equipment (PPE) for patient and staff safety

Incorporate population specific needs into all aspects of communication and patient care; scope of services will encompass age groups ranging from infant through geriatric

Utilize time management concepts or maximize time effectively

Interpret, adapt, and apply guidelines and procedures

Communicate clearly and effectively, both verbally and in writing

Utilize service recovery effectively

Assist patients in and out of wheelchairs

Analytical skills necessary to organize daily work, interpret data, and maintain simple to moderate complex records

Handle frequent interruptions

Under the supervision of a physician, initiates and performs patient care/treatment as governed by the Board of Medical Examiners and according to Billings Clinic Medical Assistant job description, policies and/or procedures.

Scheduling and organizing procedures to maximize patient convenience and to maximize effective utilization of physician’s or non-physician provider’s time.

Orientation on safe pharmaceutical handling requirements and guidelines performed under the preceptor supervision to ensure checks for quality and accuracy

Under the supervision of leadership, involved in process improvement or risk related departmental activities

Oversight for safe pharmaceutical handling requirements is provided by the physician

MINIMUM QUALIFICATIONS

Education

Min/Preferred Education Level Description

Minimum

High School or GED

High school diploma or equivalent

Years Of Experience

Minimum Years of Experience Comments

Certifications

Certification Title Required To Have By Comments

Licenses

License Title Required To Have By Comments

Other Minimum Qualifications

Six (6) months related work experience in a health care environment required to develop proficiency in basic Medical Assistant procedures and processes encompassing all age groups, preferred.

Successful completion of department orientation, skills competencies specific to department

Completion of 54 LMS modules within six (6) months of hire (proof of completion of college medical terminology with a C or better; may be used in lieu of modules)

Completion of Personal Accountability class within first six (6) months of hire

Departments requiring basic IM injections must complete above requirements, CDC modules, injection class, and department skills competency. Along with department manager and physician approval.

Required to obtain certification or registration within fifteen (15) months of hire through organizations approved by Billings Clinic. If coming from a medical assisting program; must be obtained within 90 days of program completion.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, Billings Clinic is governed by a board of community members, nurses and physicians. Billings Clinic is an integrated multi-specialty group practice with a 304-bed hospital and Level II trauma center. Billings Clinic has more than 4,700 employees, including over 550 physicians and advanced practitioners offering more than 80 specialties. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

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