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Billings Clinic Clinical Coordinator - Intermediate Care Unit in Billings, Montana

You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

We look forward to meeting you.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more ( about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here ( for more information ordownload the 2021 Employee Benefits Guide ( .

Magnet: Commitment to Nursing Excellence

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here ( to learn more!

Clinical Coordinator - Intermediate Care Unit

INTERMEDIATE CARE UNIT - 6071 (Billings Clinic Main Campus)


Shift: Day, Evenings, Nights, Weekends

Schedule: Varies - Based on Departmental Needs

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours (Exempt)

The Intermediate Care Unit (IMC) is a 28-bed unit with cardiac monitoring available. This unit is currently under construction with plans to open in January 2022. The unit will provide progressive care to complex medical and surgical patients. The unit will care for a wide range of patients including patients with diabetic ketoacidosis, sepsis, multi-organ system failure, tracheostomies on home vents, disease processes requiring high flow and Bi-Pap oxygen delivery modalities, active gastrointestinal and esophageal bleeds, and patients requiring higher levels of nursing care related to complex wounds and frequent nursing interventions. The IMC is an inpatient status unit and cares for the more complex long-term patients. This unit may serve as overflow for ICU and patients may require continuous infusions of medications like norepinephrine, nicardipine, dexmedetomidine, and ketamine. The Cardiovascular Unit (CVU) will continue to manage the progressive care needs of cardiovascular patients. The IMC will be included in the Critical Care Services division. Nursing staff may float to other departments in critical care including the ICU and CVU.

The Clinical Coordinator assists the Manager and/or Director in providing leadership and management within the assigned department(s). The Clinical Coordinator is responsible and accountable for the coordination of the 24 hour/7 day a week operational and clinical activity. Responsibilities include but are not limited to personal management to include clinical personnel selection, orientation/training, scheduling, development/mentoring, performance appraisals, coaching and counseling, disciplinary actions, patient/resident care delivery, physician relationships, intradepartmental and interdepartmental activities, quality control and process improvement activities, regulatory compliance and fiscal control. Assists in the development of policies and procedures. Utilizes current evidence-based practice to promote timely standard advancement. In the absence of the Manager/Director, may assume responsibility and accountability for 24-hour management of the assigned department(s).

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Assists Manager/Director with the development, implementation and maintenance of organizational/departmental policies, procedures, goals and objectives to ensure safe, high quality patient/resident care.

• Participates in the development of and assists with implementation of an education plan that addresses individual and departmental needs. Directs the orientation and training of new staff and ensures ongoing education Utilizes evidence based practice supported by nursing research.

• Fosters an environment in which staff can realize personal growth and development through active participation in departmental decisions, Shared Governance and opportunities for professional growth.

• Participates in both short- and long-term planning for departmental functions, budgetary processes and fiscal control. Maximizes resources; anticipates and responds to the needs of the department.

• Organizes ongoing communication with the interdisciplinary team, regarding aspects of patient/resident care and department(s) functions. Maintains and displays an appropriate degree of clinical expertise as a Registered Nurse

• Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Incorporates the Magnet Model in transforming the work environment and quality of nursing care.

• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.

• Performs other duties as assigned or as needed to meet the needs of the department/organization.

Knowledge, Skills, and Abilities

• Billings Clinic policy and procedures, both organizational and departmental

• Electronic Applications, i.e. Microsoft Office Billings Clinic Code of Business Conduct

• Billings Clinic Corporate Compliance Program

• HIPAA and confidentiality requirements

• Patient’/resident rights

• Patient safety standards

• Customer service techniques and Personal Service Excellence (PSE) skills

• Regulatory requirements and standards (i.e., Joint Commission, CMS, OSHA, Magnet, etc.)

• Clinical and financial information systems for patient care areas

• Health care environments and trends as it relates to nursing

• Budgeting and fiscal control

• Evidence based nursing/Respiratory practice

• Clear, effective and professional communication both verbal and written

• Application of leadership and management principles

• Conflict resolution

• Incorporate cultural diversity and age-appropriate care into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric

• Establish and maintain effective working relationships

• Interpret policies and procedures; identify non-compliance and initiate appropriate action

• Utilize time management concepts to maximize time effectively

• Work independently as well as work in teams

• Interpret and direct clinical and financial directives/services

• Analyze departmental needs and initiate corrective action as appropriate

• React calmly and professionally when dealing with sensitive, difficult and/or emergent situations

• Maintain flexibility to adapt to a variety of workload assignments, often with competing priorities and meet required timeframes/deadlines

• To lift, push and pull up to 50 pounds unassisted (25 pounds limit in LDRP)

• Decisions regarding human resource management may have legal implications.

• Decisions regarding budgeting and fiscal control have a direct impact on the financial viability of the organization.

• Responsible for assessing and making recommendations/decisions regarding the quality and safety of patient/resident care. Acts as a resource to staff, other health care providers, patients/residents, and family members.

• Must develop and maintain sound, collaborative working relationships with interdisciplinary team. Responsible for the supervision and coordination of a patient care area with operations 24 hours a day, 365 days a year.

• Responsible to practice within scope of licensure as a Registered Nurse

Minimum Qualifications


• 2 Year / Associates Degree (ASN)

• Preferred – 4 Year / Bachelor’s Degree (BSN)


• Clinical Nursing/Respiratory Therapy experience relevant to area of service

• Demonstration of progressively more responsible duties and/or previous supervisory experience, preferred

Certifications and Licenses

• Current Montana state license as a registered nurse, or compact nursing license with ability to obtain a MT RN license within 90 days of hire date

• Healthcare Provider CPR certification required; ACLS may be required in some units

• Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more (

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity and expression, sexual orientation, pregnancy and family status, national origin, spoken language, neurodiversity, age, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.