Job Information
CITY OF BILLINGS COMMUNICATIONS CENTER MANAGER in BILLINGS, Montana
The City of Billings is seeking a Communications Center Manager to supervise, plan and coordinate the activities and operations of the Communications Center including all aspects of a consolidated 9-1-1 dispatch center operating in an automated 24/7 environment and management, operation and maintenance of a 3 site simulcast 800MHz radio system that serves public safety and various City of Billings departments; to coordinate assigned activities with other divisions, outside agencies and the general public; and to provide highly responsible and complex staff assistance to the Fire Chief and Assistant Fire Chiefs. Essential Duties and Responsibilities: - Select, train, motivate, discipline, and evaluate assigned personnel. - Plan, direct, coordinate and review the work plan for the Communications Center. - Assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures. - Monitor and adhere to provisions of labor contract. - Coordinate the organization, staffing, and operational activities for the Communications Center. - Maintain the requirements for the Communications Center. - Monitor biannual State of Montana legislative activity related to 9-1-1 services and funding. - Ensure compliance with Federal Communications Commission (FCC) and other regulatory agencies. - Develop and implement goals, objectives, policies, and priorities. - Identify opportunities for improving service delivery methods and procedures. - Formulate employee training plans and develop quality assurance systems. - Coordinate services and activities with other departments, outside agencies and organizations, and private companies. - Provide staff assistance to the Fire Chief and Assistant Fire Chiefs. - Manage and coordinate maintenance and upgrades of citywide trunked 800 MHz radio system and related infrastructure. - Maintain accurate inventory of all equipment and supplies. - Establish processes for the administrative management systems, equipment, and databases. - Develop programs to increase operational efficiency and enhance services provided. - Troubleshoot equipment malfunctions and failures; coordinate maintenance and repairs. - Respond to and resolve difficult inquiries and complaints. - Research emerging trends and provide efficient and effective technological resources. - Work closely with the Facilities Department for facility and infrastructure upgrade/replacement. - Develop technical specifications with respect to equipment procurement. - Represent the Communications Center to other City Departments, divisions, and outside agencies. - Oversee the release of information in response to public records requests. - Ensure employee performance evaluation instruments are updated. - Assume FEMA COM-L responsibilities in the event of a community disaster. - Assist with facility maintenance to include preventative maintenance, cleaning and grounds keeping. - Prepare all 9-1-1 Center correspondence, reports and maintain records. - Create agenda items for City Council through the City's software system as needed. - Prepare public presentation materials, attend meetings and make presentations. - Manage and participate in the development and administration of the Communications Center budget. - Works with vendors on contracts and Request for Proposals (RFP). Required Qualifications and Skills: - Bachelor's degree in public safety, emergency management, public administration, or a related field; - Six (6) years or more of supervisory experience in the areas of public safety communications or emergency communications; OR - Ten (10) years of public safety experience to include three (3) years of supervisory experience; AND - Experience with city government and knowledge of department and function operations. - Strong interpersonal skills - Must be able to pass a pre-employment drug test, and a Federal and State criminal history background check. Equal Opportunity Employ r.