Job Information
Renaissance Customer Loyalty Specialist in Billings, Montana
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.
Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
This role is critical to support and grow our amazing group of Nearpod and Flocabulary Certified Educators and Pioneers, so together we can improve student outcomes.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
*In this role as a Customer Loyalty Specialist, you will: *
Develop, execute and maintain marketing programs to support the Nearpod and Flocabulary communities of advocates.
Assist in planning and execution of customer engagement and community activities.
Provide support in maintaining customer online community.
Connect with customers to increase retention, referrals, and cross-sell and upsell opportunities.
Address customer concerns and complaints effectively to ensure a positive experience, escalate as needed.
Exhibit a deep understanding of the Renaissance brand, ed tech market, competition and key drivers for consumers.
For this role as a Customer Loyalty Specialist, you should h ave:
The ability to work cross-collaboratively and communicate effectively with different personalities and job functions
An inquisitive mindset driven by an eagerness to learn, not afraid to make a mistake
The capacity to foster a customer-centric culture in keeping with our brand image.
Experience executing marketing campaigns or programs
Strong writing skills for both internal and external communications and copy.
Experience with Microsoft Office Suite (e.g., Outlook, Word, PowerPoint, Excel) including Google Sheets.
Bonus Points:
- Bachelor's degree or equivalent with 1+ years of Customer Service, Customer Success, or Project Coordinator experience
All your information will be kept confidential according to EEO guidelines.
Salary Range:$68,000 to 93,500 This range is based on national market data and may vary by location.
Benefits for eligible employees include:
World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition (TATeam@renlearnCRM.onmicrosoft.com) .
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit: https://www.renaissance.com/