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Glacier Bancorp ERCM Administrator in Billings, Montana

ERCM AdministratorGlacier Bancorp

Billings, MT, United States



About the Role

Electronic Records and Content Management Capture Administrator is responsible for supporting Corporate Operations and Bank Divisions in the administration of the Electronic Content Management capture program. They will be tasked with implementing various procedures that aid in transposition of paper records to Electronic Records and provide records management expertise to successfully preserve and access information. They will also ensure applicable records preservation and disposal processes are adhered to as relates to the organizations specific requirements and prescribed policies and procedures. They will also serve as a liaison to multiple department managers and project support staff in the use of ECM technologies and provide administrative support to Banking Division team members. They will serve as a key role in the guidance of overall document capture strategy.

This is a Corporate Position, which may be located in eitherMissoulaorKalispell, MT (both preferred locations), as well as any available bank division location across our eight state footprint in AZ, CO, ID, MT, NV, UT, WA, or WY. To learn more about our bank divisions, please visit:


  • Serve as a liaison and advisor to business areas for all records and information capture related matters. Collaborate with corporate and division staff to develop electronic content management best practices for specific business needs. Interpret business issues and recommend best practice adoption to building efficiencies in the scanning of paper documents into the ECM systems. Guide and direct Bank Division personnel to ensure document management processes are consistent and managed in accordance to policy. Establish strong relationships with key leadership, business partners, division staff, and vendors with a goal of fostering a collaborative approach to maintaining the Electronic Records and Content Program.

  • Develop and administer training programs for staff to ensure standardization of electronic document and records systems as well as scanning processes and their effective use. Maintain knowledge and awareness of current industry trends as well as current methods and technologies related to records management. Produce training job-aids and online trainings that support bank divisions in all scanning or capture requirements.

  • Perform information governance review and process analyses to ensure scanning best practices are implemented. Implement or recommend procedural modifications in the scanning of paper documents to electronic records for each banking division to meet specific needs. Identify new scanning projects that remain compliant with standardized processes but also enhance process efficiencies. Work with the ECM team in the transfer of information to business teams to leverage automation in electronic content management systems and provide continuous process improvement.

  • Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You



  • A minimum of 3 years experience in financial services or similar document centric field such as Healthcare or Insurance services is required.

  • A minimum of 1 year experience working with ECM or Records Management processes required. Three or more years preferred.


  • A minimum of 3-year experience working with ECM or Records Management processes.

  • Experience providing end user training and support.

  • Experience transitioning paper based financial documents to electronic formats, including imaging paper files and indexing documents to image repositories..

  • Working technical knowledge of Content Management systems such as Profit Stars Synergy Document Management.

  • Knowledge of Windows based file system and how it pertains to ECM Systems.


  • A high school degree or equivalent required.

  • AA or BA Degree in Business Administration, Information Technology or Information Systems preferred.


  • Proficient in SQL, XML, and HTML.

  • Strong PC skills with proficiency in Word, Excel, Adobe and PowerPoint.

  • Excellent analytical and organizational skills.

  • Excellent interpersonal and verbal/written communication skills.

  • Ability to coach and interact well with people from various banks and departments.

  • Must be confident in abilities, detail-oriented and self-motivated.

  • Ability to work independently with little direct supervision.

  • Must be Willing to occasionally work flexible hours and be on-call when needed.

  • Normal courtesy in dealing with others is required. Work involves minimal contacts, usually within the organization. Communications typically involve routine, non-sensitive issues.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $15 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.