IGT Field Service Tech II in Billings, Montana
Field Service Tech II
Billings, MT, US, 59101
Requisition ID: 4732
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines and Lotteries to Interactive and Social Gaming. With operations in more than 100 countries and a team of over 12,000 employees, we deliver world-class gaming and lottery technology.
The Field Service Technician II will prep, install, troubleshoot to the component/circuit level, service, maintain, upgrade and convert IGT gaming systems and equipment, and document all services rendered using SAP and other software tools. Make pre-installation site visits, while maintaining a positive image of IGT, to identify parts and wiring requirements at customer location and coordinate ordering of parts. Deliver and install products on customer floor, set game options and perform all prep tests including assurance hardware, firmware and system interfaces. Educate customers on basic game functionality. Additional services provided will include: Phone support and bench level repair of small gaming hardware at the Billings MT depot. Perform other duties as assigned by management
High school diploma or equivalent required.
3-5 years of experience preferred installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products.
Up to 2 years of project or team lead experience preferred.
Must also have knowledge and experience in:
AC/DC fundamentals Tools and experience using tools is required
Reading and translating wiring diagrams
Maintaining, repairing and troubleshooting to component/circuit level
This position also requires the ability to lift 75 lbs, ability to travel, willingness to work varied shifts and overtime as required, pass the DMV check and have a valid state driver’s license and a clean driving record, and be able to obtain the necessary state, local and tribal gaming license(s). Must also be able to pass IGT security background check and pass for-cause drug tests.
Keys to Success
• Building collaborative relationships• Decision making• Drive results• Foster innovation• Personal energy• Self-leadership
In addition to a competitive benefits package, we offer generous time-off plans, a 401(k) Savings Plan with Company contributions, tuition reimbursement, on-site fitness center and cafeteria, and free identity theft insurance to name a few.
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visitwww.igt.com.