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Billings Clinic Full Time Medical Assistant (Townsend) in Billings, Montana

Offering On The Job Training, as a Medical Assistant

No Experience Necessary

Under general supervision, assists in the delivery of patient care/treatment and provides clerical and administrative support. Works collaboratively with the Physician, Non-Physician Provider, RN, LPN, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family

Essential Job Functions

Supports and models behaviors consistent with Billings Clinic's and facility's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic/Facility exam and procedure room cleaning guidelines.
Assists with scheduling admissions, appointments, diagnostic tests, treatments, procedures, and surgery. May assist with registration and/or collection of co-pays.
Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
Orders and maintains clinical and office supplies and equipment as directed.
Maintains patient files, records and other information. Adheres to confi dentiality requirements.
Compiles statistical data for reports as directed.
Attends required meetings and participates in committees as requested.
Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs. May assist in preparing for minor procedures and physical exams. Charts and documents in medical record. Collects laboratory specimens as needed.
Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
Administers influenza vaccine, pneumococcal vaccines, and Td/TDAP to patients age 18 or older.
Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Additional Essential Functions for Level II
Assists physicians and non-physician providers in preparing for minor procedures and physical exams. Performs mi nor procedures to include but not limited to application of dressings, ear lavage, splints and casts, etc.
Administers medications and immunizations according to facility/department approved grid and guidelines; once department requirements and required training have been met.
Graduate of a formal medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) and Certified or Registered Medical Assistant
Twelve months employment with facility as a Medical Assistant level I and completion of required competency modules
Comprehensive knowledge of patient care, treatment, planning and evaluation according to job description and MA level
Demonstrated ability to perform high level, complex aspects of patient care, treatments and procedures with proficiency, accuracy and minimal supervision
Safe pharmaceutical handling requirements and guidelines
Application of personal protective equipment (PPE) for patient and staff safety
Pharmacology specific to oral, topical, rectal, inhaled, eyes, ears, nose, oxygen, and injections (influenza and pneumococcal vaccines, Td/TDAP) plus additional approved medications specific to department and as outlined in the "Permitted Medications for Administration by Medical Assistants" attachment
Analytical skills necessary to resolve non-routine problems including scheduling, registration, and prioritization problems
Refers more difficult problems to the appropriate health care provider
Practices according to facility MA job description, guidelines and physician judgment
Work is performed under the supervision of a physician
Work is performed independently in accordance with general directives.
Utilizes independent judgment to maximize productivity and efficiency while meeting and anticipating patient and physician/non-physician provider needs
Assumes responsibility and accountability for initiating necessary follow-up to prevent probl em scenarios and/or to resolve problem scenarios.
Demonstrates personal accountability in all facets of role responsibilities
Ability to deal with difficult situations in a mature and professional manner
Interpersonal skills which enable the incumbent to assist with orientation and training and to respond to questions and assist with problem scenarios of Level I staff
Acts as a role model in the ability to utilize and apply PSE skills
Service Recovery
Communication with patient on expectations, e.g. being late for scheduled appointment, wait times
Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
Work with leadership on service recovery as needed
Same as Level I
Participates in orientation/training of new staff. Assumes leadership role in department and acts as a resource to Level I and II staff in resolving problems or responding to questions
Can act as a preceptor for students.
Adheres to patient safety goals and standards
Participates in one or more of the following Process Improvement/Quality or Risk related activities within the department
Identifies a departmental risk or enhancement and offers solutions for improvement
Assists as appropriate in departmental monitor(s) for a minimum of one quarter for trending or analyzing, Reports findings back to manager/supervisor
Informs staff as needed through face to face conversations, huddles, staff meetings, etc. on safety, risk, or quality topics, e.g., disinfection process, hand hygiene, proper PPE, confidentiality, labeling medications, medication histories, procedure time outs, critical test results, patient related communications, etc.
Involved with at least one operational excellence project or other process improvement project as directed by departmental leadership. Helps with communications to staff
Same as level I Supports leadership in financially driven processes/proj ects
Must meet all of the requirements for Level II consideration, as appropriate to work area:
Cross-trained to perform laboratory specimen handling and processing
Demonstrate phlebotomy skills
Cross-trained to assist physician and/or non-physician provider with procedures
Responsible for independently running a schedule or acting as the primary support for a physician or other health care provider
Perform semi-complex medical treatments or use of modalities (i.e., phototherapy, uniboots, casting, etc.)
Administer Level II approved medications after completion of appropriate pharmaceutical courses, along with facility injection class for Influenza, Pneumococcal, Td/TDAP
CMAs/RMAs giving TB intradermal injections will be required to also complete additional training specific to TB injections prior to administering.