Job Information
Billings Clinic Gift Shop Sales Associate in BILLINGS, Montana
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!
Gift Shop Sales Associate
Billings Clinic (BILLINGS CLINIC HOSPITAL)
req8536
Shift: Day
Employment Status: Part-Time (.5 - .74)
Hours per Pay Period: 0.60 = 48 hours (Non-Exempt)
Starting Wage DOE: $17.00 - 21.25
The incumbent in this position will be responsible to sell service-related products in retail stores(s) within Billings Clinic. Stocks merchandise and utilizes Counterpoint system to track inventory. Builds product knowledge and provides advice and support in the selection of products to meet customer needs. Assists with merchandise coordination and display. Assists with balancing daily financial transactions.
Essential Job Functions
• Performs and oversees day-to-day sales operations within retail shop(s). Delivers excellent customer service and demonstrates a high degree of professionalism. Drives sales results through greeting and assisting customers on sales floor and maintaining solid product knowledge.
• Responsible for orienting volunteers on store protocols, customer service expectations, introduction of new products, and marketing strategies. Acts as a resource to Volunteers regarding protocols and procedures. Provides coverage in gift shop(s),
• Receives and unpacks all delivered merchandise and matches goods to packing slip and purchase order. Documents damages or shortages and reports to Retail Operations Specialist.
• Assists with organization of inventory in storage rooms.
• Organizes and categorizes inventory, anticipating displays.
• In conjunction with Retail Operations Specialist and Director of Volunteer Services/Buyer plans and establishes layout of store merchandise. Coordinates prompt delivery of new merchandise from receiving area to the sales floor for maximum impact. Responsible for replenishing merchandise, freshening displays daily and general presentation of the store (stocking shelves, moving displays, dusting, etc.).
• Purchases and re-orders a select group of merchandise and supplies utilized in gift shop(s) per approved guidelines and budget.
• Assists in executing cyclical sales; assists with markdown and merchandising products for sale.
• Participates in year-end inventory and monthly cycle counts.
• Positively demonstrates the gift shop’s image of uniqueness and develops trust and respect among volunteers and management. Responsible for assisting with store promotions in all Billings Clinic communications.
• Along with Retail Operations Specialist, responsible for maintaining daily cash drawer and verifying cash amount in till at the start of each shift and the reconciliation of cash drawer money, payroll deductions and credit card transactions at the end of each shift.
KNOWLEDGE, SKILLS, AND ABILITIES
• Office equipment (i.e., cash register, adding machine and credit card charge machines)
• Basic mathematical calculations
• Retail processes and procedures (i.e., inventory control, point of sales software, product displays)
• Accounts payable duties.
• Professional interpersonal communication skills.
• High levels of customer service and positive sales approach.
• Problem solving.
• Team building.
• Use Point of Sale system with minimal errors.
• Analyze basic customer inquiries and determine appropriate action.
• Enter correct information into Point of Sale system.
• Determine proper procedures for resolving various basic to semi-complex problems.
• Incorporate population specific needs and appropriate communication into assigned area of service.
• Deal with difficult situations in a mature and professional manner.
• Work with diverse groups of people and volunteer staff.
• Establish and maintain collaborative relationships.
• Communicate clearly and effectively, both verbal and written.
• Pay close attention to detail.
• Errors in pricing merchandise, receiving payments, calculating sales discounts, and making change have a direct impact on the profitability of the store.
• Participation in setting up displays and or arranging merchandise requires a degree of creativity.
• Customer interactions are a direct reflection on the public's perceptions of Billings Clinic.
Minimum Qualifications
Education
•High School or GED
Experience
•One year retail and customer service experience preferred
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.