First Interstate BancSystem Home Loans Quality Control Manager in Billings, Montana
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Responsible for the overall loan quality of the Home Loan Division loan originations to include the operation of the Quality Control Department, its policies, procedures, and staff. Implement and maintain the Quality Control Plan and update procedures to the plan as needed in order to ensure compliance with the Bank's philosophy regarding the quality control as outlined in the Quality Control Plan.
Make policy changes and recommendations for the Home Loan Policy which provides criteria for loans originated for sale or portfolio. Provide recommendations for educational or training needs for all branches where problems are uncovered in quality control reviews. Play an active role in working with Compliance partners to ensure the department is meeting regulatory requirements for all governing bodies.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Plans, coordinates and directs the quality control program designed to ensure continuous production of home loans consistent with established standards.
Develops and analyzes statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of home loans.
Develops standard reports on data integrity and Quality Control findings from Pre Funding, Post Closing Audits, and investor suspension items.
Formulates and maintains quality control objectives and coordinates objectives with production procedures in cooperation with other home loan managers to maximize reliability and minimize costs.
Directs inspections and auditing activities to ensure continuous control over home loan operations and production.
Plans, promotes and organizes training activities related to product quality and reliability.
Investigate all customer complaints and implement procedures for improvement as needed.
Meet with Compliance team regularly to confirm adherence to regulatory requirements and not duplicate efforts in identifying or resolving failure points identified.
Develop and make policy changes for the Home Loan Policy and other Home Loan Division policies as needed.
Must be able to represent First Interstate Bank in meeting with regulatory agencies in a professional and responsible manner.
Manage the Appraisal Processing staff to ensure timely delivery and professional support is being provided.
Manage the Approved Appraiser list and ensure adherence to the Appraiser Independence Requirements.
Determine areas of process improvement and work to implement more efficient process in QC and Appraisal ordering.
Will need to work with Operations Manager to ensure appropriate technology is in place to accomplish the goal of the organization.
Work with Operation System Admin to implement new tools or applications in the department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION &/or EXPERIENCE
Bachelor's degree (B. A.) or (B.S.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. Demonstrate a working knowledge of the mortgage servicing function, quality control for servicing, and compliance regulations as they relate to real estate lending.
OTHER SKILLS & ABILITIES
Ability to meet deadlines. Must be able to meet all requirements of the servicing and origination quality control plans accurately and timely. Ability to communicate with various levels of management, employees, and coworkers in a friendly and courteous manner. Professional appearance and adherence to FIB dress code is required.
Ability to read and comprehend laws and regulations related to servicing quality control requirements and real estate lending. Ability to draft reports and memos concerning findings of quality control and compliance work. Ability to effectively present findings to various levels of management and employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to understand and apply legal and regulatory requirements of servicing quality control and compliance and make judgments concerning adherence to such laws and regulations. The ability to identify the magnitude of issues noted and communicate the issues to various levels of management.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.