Job Information
Spherion Implementer in Billings, Montana
We have a local client looking for an Implementer to lead on-site/remote implementation of our product as well as provide ongoing support to customers. After the initial training period, each implementer typically concentrates on one specific line of business.Responsibilities:Provide on-site/remote customer implementation as a trainer, consultant, and advisor to managers and key personnel.Provide pre-implementation and follow-up support to customers throughout the implementation process.Assist in the development of training methods and materials for in-house and customer use.Conduct advanced and optional training, audit services, workshops, seminars, and webinars.Maintain administrative requires required for new account management.Assist support team by answering help desk tickets and phone calls as time allows.This position has no supervisory responsibilities.Exceptional customer service skills, be resourceful and have a strong tenacity to solve problems.Ability to work independently, prioritize tasks and handle competing deadlines. Able to thrive in stressful situation while maintaining positive relationships.Willing to accept challenges and additional responsibilities.Travel is required-25%