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First Interstate BancSystem IT Help Desk Representative II in Billings, Montana

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Great West Center. What's Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO. Through our Child Care Assistance Program, First Interstate will contribute up to $1,500 per eligible dependent, with a max of $4,500 annually. We prioritize wellness by offering eligible employees $25 per month, or $300 per year, toward a fitness club membership or exercise-related classes. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The primary responsibilities of the IT Helpdesk II position will be the ongoing management of First Interstate BancSystems workstation and mobile device environment by: analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Specifically, IT Support II personnel are responsible for administration and internal support of First Interstate BancSystems PCs, Thin Clients, end user's personnel & network printers, mobile devices, software and related equipment. Tasks include (but are not limited to): second and third tier end user support, workstation maintenance, software management including upgrades and configurations, as well as fulfilling internal service request for new hardware or software installations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned. Field all levels of application support and operational calls from bank employees. Consistently and without fail provide the highest levels of support and professionalism including the ability to effectively communicate not only with end-users, but also internal operations and third-party vendor support via phone, e-mail and in-person. Resolve any customer inquiries or issues that fall within First Support's "Scope of Practice" in a timely manner and properly escalate issues on a limited basis. Must demonstrate complex problem-solving skills when interacting with end-users and all other areas of Operations and third-party vendor support to identify and correct problems. Maintain current knowledge of information systems applicable to First Interstate Bank as well as a familiarity with First Interstate Bank systems and processes. Documents procedures and guidelines. Consistently and without fail complete monthly rotating tasks as assigned. Proactively recommend improvements within First Support. Work closely with all areas of First Interstate Bank support, including servers, network and security personnel to ensure all Bank software applications are running/performing properly. Understand how supported applications interact with the underlying technologies including Windows Server, SQL Server, Active Directory, System Center Configuration Manager, Citrix XenApp, network technologies and VMware. May be required to work after hours and weekends to accomplish work tasks. QUALIFICATIONS To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma (or equivalent) and one to two years related experience and/or training required; Four-year college degree or CompTIA A+ certification a plus; Experience with Microsoft products including but not limited to Microsoft Office and Microsoft Desktop Operating systems i.e. Windows 10; Microsoft Active Directory knowledge is helpful. OTHER SKILLS & ABILITIES Understanding of enterprise client/server relationships, networking (TCP/IP), and Internet technologies fundamentals Ability to multi-task and prioritize workload. Ability to solve complex problems independently. Must be a self-starter and detail oriented LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and response to questions form groups of managers, clients, customers, and general public. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to identify trends and identify solutions to those trends. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics describe here are representative of those employees encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.