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Job Information

Humana Lead Genesys Cloud Engineer (Remote) in Billings, Montana

Description

The Lead Genesys Lead Engineer will be implementing Genesys IVR systems (Soft phones, call routing and queing) on a cloud platform. This role will be expected to work with Agile Scrum teams.

Responsibilities

Responsible for Contact Center platform configuration, development, customization, integration, and technical documentation

  • Designs and develops solutions using Genesys PureCloud platform

  • Work with business analyst and technical leads to develop customer experience center platform requirements

  • Responsible for development, tests/debug programs, and maintains/supports deployed interfaces

  • Adhere development practices and coding principles

  • Perform Proof of concepts as needed

Required Qualifications

  • Bachelor's degree in Computer Science or related field

  • Minimum of 3 years of coding/development experience in Contact center platforms

  • Strong 'Hands-on' Experience as a Developer involving large scale cloud contact center experience solutions using Genesys PureCloud platform

  • Hands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Genesys Workforce Optimization (WFO), Workforce Engagement Management (WEM), Queuing/Routing, Call Flow, Conversational flows using Genesys PureCloud Architect

  • Strong programming experience with implementing API/Web Services

  • Strong programming skills

  • Database knowledge pertaining to SQL and MongoDB will be considered a plus

  • Experience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics)

  • Excellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic

  • Experience in Agile software development methodology and practices with full development lifecycle from inception through implementation

Preferred Qualifications

  • Strong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.

Additional Information

#Cloud

#LI Remote

Scheduled Weekly Hours

40

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