Job Information
Billings Clinic Manager - Central Billing Office (Full-time/Billings) in BILLINGS, Montana
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all permanent full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. Click here (https://billingsclinic.csod.com/ats/careersite/search.aspx?site=15&c=billingsclinic) to learn more!
Manager - Central Billing Office (Full-time/Billings)
CENTRAL BILLING OFFICE - 8861 (BILLINGS CLINIC 2950 10TH AVE N BUILDING)
req7614
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours (Exempt)
Starting Wage DOE: Commensurate with experience
Provides leadership to the Central Business Office (CBO) and Client staff in one or more areas of the CBO Department. Responsible for hiring and supervision of the office/department staff and the daily operations of the CBO. Responsible for personnel management, orientation and training, and ongoing education for staff, and monitor staffing variances to benchmarks. Ensures compliance to governmental, departmental, and other regulatory requirements, policies, and procedures. Participates in departmental planning, budgetary compliance, development of policies and procedures, and adherence to quality indicators. Responsible for maintaining information management systems utilized by the CBO Department. Conducts process improvement activities to improve CBO operations in the goal of achieving different Accounts Receivable (AR) targets at each CBO client. Leads new CBO client implementation activities.
Essential Job Functions
• Performs Analysis of Client revenue cycle operations to make recommendations to Clients on coding, revenue capture, reimbursement, and operational optimizations.
• Resolve issues utilizing good customer service skills while understanding the financial and customer service impact to CBO Clients.
• Possess a thorough understanding of CBO Client charges, billing structures and the rationale behind them so appropriate answers can be given to the customer, public, and third parties.
• Directs and coordinates the day-to-day activities for the CBO staff, establishing priorities and assigning workloads.
• Manages assigned personnel including interviewing, hiring, directs orientation and training of new staff and current staff, performance appraisal, promotion, counseling, and disciplinary action.
• Conducts regular/scheduled CBO staff meetings and provides on-going education to staff due to staffing needs, regulation changes, upgrades to applications and organizational goals.
• Collaborates with Systems Analysts in the planning and design of business solutions and resources needed to meet business goals, implementation, and management of system configurations.
• Maintains applications or information management systems utilized by the department, continually updating files, updating, and training staff. Coordinates with Information Services in the design, update, scheduling, and problem resolution of information systems used by the department.
• Provides input in analyzing needs of the department, participates in budgetary process and maintaining budgetary compliance.
• Prepares and analyzes reports on the status and efficiency of the department utilizing various reporting tools including report writers and query. Takes corrective actions based on outcome of reports. Reports and analysis may be needed for senior management decision processes.
• Participates in the development and maintenance of departmental policies and procedures and process improvement issues.
• Coordinates with outside agencies for collection of outstanding accounts including any accounts requiring legal action and testifying in court.
• Utilizes performance improvement principles to thoroughly assess and improve quality.
• Prepares monthly client Scorecards and works with System Analyst(s) to address issues identified.
• Prepares and/or presents results from monthly reports to CBO clients. Required attendance at client board meetings as needed and/or requested.
• Identifies needs and sets goals for own growth and development.
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental, and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Minimum Qualifications
Education
• Two (2) year Associate Degree in Business Management, Finance, or related field
• Four (4) year Bachelor’s Degree in Business Management, Finance or related field
Experience
• Two (2) years of successful experience leading and directing staff
• Two (2) years of successful experience working closely with accounts and account management
• Three (3) years of Billings Clinic patient accounts or health care related experience - preferred
• Two (2) years of successful experience applying techniques and skills as a manager and/or leader - preferred
Certifications and Licenses
• Montana Driver’s License (or ability to obtain within 6 months of hire) with ability to be insured for operation of business vehicles
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.