Billings Clinic Mental Health Worker Community Crisis Center in Billings, Montana
You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.
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Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
We provide a comprehensive and competitive bene
package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
ent to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet?-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
Mental Health Worker Community Crisis Center
COMMUNITY CRISIS CENTER (Billings Clinic Main Campus)
Day, Evenings, Nights, Weekends
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Hours per Pay Period:
0.01 = per diem
Starting Wage DOE:
The Mental Health Worker is responsible for following established po
licies and procedure
s, performs a variety of therapeutic activities as specified by the treatment program and the individual client treatment plan.
Essential Job Functions
• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Utilizing a holistic approach performs basic nursing ca
re and activities with
in scope and practice as directed by the licensed nurse to include the goal directed plan of care for the patient. This may include the use of the CCC van to transport a client to the hospital for non-emergent reasons as directed by the RN.
• Performs basic nursing care and treatments within scope of practice as directed by the licensed nurse to include, but not limited to, activities of daily living (ADLs), providing clients with food and shower supplies, may be asked to assist with vital signs, inventory client belongings and patient observation as assigned.
• Ensures complete, accurate and timely entry into client medical record as indicated by client need and documentation guidelines, consistent with depa
rtmental policies and pr
• Adheres to Billings Clinic safety standards, policies, and practices. Anticipates and identifies problems and safety issues and initiates appropriate action.
• Utilizes performance improvement principles to assess and improve the quality of client care. Supports the Magnet Model of quality nursing care.
• Maintains confidentiality within the treatment team and helps clients to understand confidentiality for themselves and others. Mental Health Workers may teach life skills and other evidence-based groups as supervised by CC Counselors or the CCC Supervisor.
• Assists in managing crisis situations requiring de-escalation of clients. Utilizes crisis intervention techniques and judgment that demonstrates the ability to intervene in potentially explosive situations with patient in a manner that maintains patient dignity and patient and staff safety.
• Demonstrates collaborative, supportive, and caring behaviors in communication with patients, families, visitors, and interdisciplinary care team.
• Acts as a resource, role model and mentor. Responds to questions and assists with problem resolution. The Mental Health Worker may be cross trained as a case manager/discharge co
ordinator and may assist wit
h case management duties.
• Performs clerical duties to maintain unit flow which may include paperwork coordination, working with the other team players to ensure timely client care and assisting the RN with 30-minute checks.
• Utilizes electronic applications to support daily staff and client workflow, which includes, but is not limited to intake paperwork, setting up client files, documenting significant client incidents. Ability to effectively utilize phone systems. Answers telephone calls and an occasional crisis call, responds to routine inquiries and relays other calls and messages promptly. Notifies appropriate personnel of requests.
• Occasionally transports clients during non-emergent situations to appointments or to other service providers. And drives the CCC van to pick up food that is donated by other nonprofit agencies.
• Mental Health Workers ensure that the CCC environment is clean and free from obstacles and debris. The main areas of focus are the observation and recovery bays, lobby and conference room, restrooms and showers and the front walk and garbage.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
Skills, and Abilities>
• Billings Clinic policy and procedures, both organizational and departmental
• Personal computers, hardware. and software
• Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.)
• Billings Clinic Code of Business Conduct
• Billings Clinic Corporate Compliance Program
• HIPAA and confidentiality requirements
• Patient’s/resident’s rights
• Patient safety standards
• Customer service techniques and Personal Service Excellence (PSE) skills
• Regulatory standards (i.e. The Joint Commission, OSHA, Patient Safety Standards, etc.)
• Microsoft Windows, pref
• Establishing and maintaining collaborative relationships
• Contribute to the development of patient treatment plans and documenting accurate and appropriate information in patient charts
• Utilizing cooperation, problem solving and consensus in relation to others
• Professional communication skills, both verbal and written
• Incorporate populati
on specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric
• Function independently
• Provide care for patients with consideration for diagnosis and the patients social, emotional, cognitive and physical age and development
• Implement each patient’s individual treatment plan
• Communicate clearly and effectively, both verbal and wri
• Present a positive role model
• Function effectively as a team member, demonstrating good communication skills and positive, constructive attitudes
• Respond calmly and effectively in an emergent or difficult situation
• Maintain flexibility to adapt to a variety of workload assignments
• Required to deal with patients who exhibit a variety of
• Ability to utilize creativity, flexibility, and sensitivity in dealing with diverse situations including the potential for verbally or physically threatening behavior.
• Requires maintenance of strict confidentiality regarding patient information.
• High school diploma or equivalent.
Certifications and Licenses
• Aegis Certification within 60 days of hire.
• Healthcare provider CRP certifica
tion at hire.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Mo
ntana. Learn more at www.billingsclinic.com/aboutus
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People
Resources. All employees and job applicants will b
e provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.