Billings Clinic MOMs Regional Engagement Coordinator in Billings, Montana
You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.
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Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to once again be recognized for nursing excellence as a Magnet?-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!
MOMs Regional Engagement Coordinator
MONTANA OBSTETRICS AND MATERNAL SUPPORT PROGRAM (MOMS) (Billings Clinic Main Campus)
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours(Non-Exempt)
Starting Wage DOE: 20.78 - 25.46
This position is funded under the Montana Obstetrics and Maternal Support (MOMS) grant, a federally funded program targeting maternal mortality and severe maternal morbidity in Montana. The MOMS Regional Engagement Coordinator will serve on several MOMS initiatives that promote improved medical and behavioral healthcare for perspective, perinatal, and postpartum mothers across the state. This position will require routine travel (approximately 5 days per calendar month) to attend/provide trainings, attend MOMS activities, perform care management duties in underserved populations, and engage patients and providers in various outreach activities. This position will require the incumbent to perform various trainings across on topics such as (but not limited to) addiction, perinatal mental health, implicit bias, and health equity. Demonstrated proficiency in verbal and writte n communication preferred. This position will require understanding of the American Society of Addiction Medicine’s (ASAM) placement criteria as well as understand perinatal mood and anxiety disorders as the incumbent may be required to engage in biopsychosocial screening and referral to treatment for patients in the region needing assistance accessing addiction and mental health care.
*Grant Funded position - only available through September 20th, 2024 in which this position will terminate.
Essential Job Functions
• Proactively screens and assesses the acuity and transitional needs of each assigned patient.
• Identifies high risk patients through risk stratification tools and ongoing assessments.
• Conducts initial and ongoing assessments and chart review to identify potential and or actual psychosocial barriers.
• Engages and collaborates with patients, family members and healthcare team to establish a care plan that addresses the mutually identified needs of the patient.
• Treats all patients with compassion and respects individual rights to self-determination.
Intervention and Care Coordination
• Coordinates patient needs between support systems, healthcare professionals, community, and state agencies. Serves as a liaison between hospital, clinic and community agencies to facilitate care coordination and the exchange of clinical and referral information.
• Advocate for and assist the patient as they move across the care continuum.
• Provides information and education about available resources to patients and their support systems.
• Reinforces goals of care and treatment plans with patients and support systems to enhance patient and support system engagement.
• Partners with the multidisciplinary/healthcare team to guide/advocate placement to the appropriate level/type of behavioral healthcare.
• Demonstrates and utilizes knowledge of services and resources related to the needs of the patient.
Training and Education
• Evaluates the educational needs of regional care teams and creates customized training goals/plans as needed.
• Develops and provides comprehensive trainings based on evidence-based programs/literature.
Stakeholder Outreach and Engagement
• Provides guidance and assistance in community outreach efforts.
• Participates in regional educational series highlighting motherhood in amongst those facing racial, geographic, or other disparities in care.
• Develops and/or advises creation of written materials to be utilized in various MOMS demonstration project activities.
• Understands consultative disciplines and their role in patient care.
• Maintains comprehensive database of universal screening materials, consent forms, assessment information, treatment referrals, and other designated metrics for the purpose of program evaluation. Maintains working knowledge of CMS requirements and readmission penalties.
• Maintains working knowledge of insurance/payer benefits.
• Ensures that assessment, interventions, and goals of care are accurately documented in the patient’s electronic medical record in a timely manner.
• Utilizes standards of professional practice in all documentation and communication consistent with organization/department policy as well as professional licensing boards and ethical guidelines established and universally supported by the profession.
• Documentation and patient information shall be secured and maintained in accordance with Billings Clinic policy, HIPPA, CFR Part 2, state and federal guidelines.
Safety / Quality Assurance / Risk Management
• Identifies service gaps and participates in organization programs to address and improve quality of care.
• Advocates for marginalized or vulnerable populations by identifying cases of abuse and neglect and appropriately involving risk management and regulatory agencies.
• Participates in continuing education, department planning, work teams and process improvement activities.
• Adheres to department and organizational policies including but not limited to confidentiality, infection control, patient rights, medical ethics, advance directives, and disaster protocol and safety.
• Demonstrates the ability to be flexible, open minded and adaptable to change.
• Utilizes standards of professional practice in all communication with patients, support systems and colleagues.
• Maintains competency in organizational and departmental policies/ processes relevant to job performance
Knowledge, Skills, and Abilities
• Accessing and utilizing empirical research
• American Society of Addiction Medicine (ASAM) level of care placement criteria
• Screening, Brief Intervention, and Referral to Treatment (SBIRT)
• Billings Clinic policy and procedures, both organizational and departmental
• Personal computers, hardware, and software
• Billings Clinic Code of Business Conduct
• Billings Clinic Corporate Compliance Program
• HIPAA, CFR Part 2, and confidentiality requirements
• Patient’s/resident’s rights
• Customer service techniques and Personal Service Excellence (PSE)
• Utilization review
• Care coordination planning
• Human services theories, principles, and practices
• Community agencies and resources
• Process improvement principles
• Change management principles
• Group dynamics
• Creative writing and narrative biographical storytelling
• Public speaking and presentation creation
• Advanced professional communication skills, both verbal and written
• Conflict resolution
• Critical thinking and analytic skills necessary to perform essential job functions
• Identifying problems and researching and recommending solutions
• Establishing and maintaining effective working relationships with patients, staff and public
• Leadership skills to facilitate teams and to bring about desired change
• Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups from infant through geriatric
• Communicate clearly and effectively, both verbal and written
• Establish and maintain collaborative relationships
• Adequate manual and finger dexterity required to perform appropriate procedures, write legibly, and utilize current technological devices
• Adequate visual acuity required to read and interpret information to perform essential job functions
• Adequate hearing and verbal communication skills to perform essential job functions and interact with patients, support systems and other health care providers
• Work independently
• Understand and apply clinical, financial and reimbursement information
• Interpret, adapt, and apply guidelines and procedures
• Works with a variety of diverse and complex patients and support systems
• Interacts with internal and external health care providers, agencies, and facilities
• Perform tasks or duties with frequent interruptions and changing priorities
Complexity and Difficulty:
• Position requires personability and comfortability in developing positive interpersonal relationships and an ability to connect with others during educational presentations.
• Position requires ability to define and implement an evolving role of patient centered care delivered in a complex integrated health care system which includes setting common goals, merging resources, providing education, and cross training of roles.
• Must be able to work with a variety of diverse and complex patients, support systems, internal and external health care providers, agencies, and facilities.
• Must be able to function autonomously and with a high degree of flexibility
• Four (4) year bachelor’s degree in relevant field.
Certifications and Licenses
• Candidate familiar with the American Society of Addiction Medicine (ASAM), preferred.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.