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Volunteers of American Northern Rockies Montana Director of Veteran Services in Billings, Montana

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.


The Montana Director of Veteran Services is responsible for leadership and supervision for the Supportive Services for Veteran Families (SSVF) and Grant Per Diem (GPD) Veteran Services in Montana. Responsibilities include ensuring program compliance with policies and procedures, staffing and human resource management, budget maintenance and planning, and veteran services.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain contractual and Commission of Accreditation of Rehabilitation Facilities (CARF)
Supervise referrals and admittance into the program(s).
Responsible for hiring, firing, yearly evaluations, and disciplinary actions for 12 Program staff by the Human Resource Department policies and procedures.
Regularly reviews reports and documentation prepared by programs to ensure quality assurances.
Conduct and review data quality reports to ensure compliance.
Oversees the operation of Programs to ensure that an environment conducive to the growth and development for all individuals served is in place.
Acts as a liaison between VOANR and other organizations throughout Wyoming.
Monitors monthly expenditures and financials.
Cooperatively works with administrative staff daily to ensure the goals and objectives of the organization are met.
Works with staff and community partners to identify programming needs within the community.
Develop an annual training schedule and conduct training for all staff.


Effective communication skills, both oral and written
Solutions-based leadership
Ethical practice
Relationship management
Crisis Management
Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position provides direct supervision of Montana Veteran staff with a total of two programs (Supportive Services for Veteran Families - SSVF and Grant Per Diem - GPD) And multiple individuals. This position also serves as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a recovery facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand, which may necessitate overnight stays.


This position requires frequent travel to other locations across the two-state area as assigned and necessary to complete job responsibilities. Travel is routine for this position, regionally and nationally for staff supervision, organizational advancement, program support, and collaboration with Leadership and Colleagues.

Required Education, Experience or Eligibility Qualifications

Bachelor's degree in social services or related field plus two years' management and supervisory experience
Valid driver's license
Adept with various computer program applications, particularly Microsoft Suite

Preferred Education and Experience

Bachelor's degree in social services or related field, plus five years of management and supervisory experience
Minimum of one year experience in military leadership

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA).