Montana Veteran Jobs

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position can be located at ourSioux Falls, SD or Billings, MT branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
Provide high-level operational and technical support to include accurate guidance to First Interstate Bank front-line staff in a prompt, courteous, and professional manner to empower them in their efforts to provide superior client service. This position requires completing various day-to-day operational duties for digital products and requires a strong attention to detail as well as a high level of accuracy while maintaining excellent service by phone, email, and through "360 View" Incidents.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Critically evaluate and decision online banking and bill pay enrollments for risk prevention and ensure only applicable accounts are attached.
• Manage bill pay maintenance and client notifications.
• Manage and facilitate I-statement exceptions process.
• Monitor, manage, and facilitate online banking "360 View" Incidents.
• Monitor, manage, and facilitate closed and deceased account reports.
• Monitor, manage, and facilitate mobile deposit limit increase requests.
• Partner with system administrators to make sure operational processes and infrastructure is viable.
• Serve as an online banking subject matter expert for bank employees by phone, email, and "360 View" Incidents requests.
• Research and resolve complex digital banking inquiries for front-line staff.
• Thorough knowledge of bank products and services and ability to communicate the product information to other employees.
• Tracking daily production.
• Ability to assess client needs through the internal contacts and provide solutions by troubleshooting to resolve issues in a timely manner.
• Act as trusted resource for internal customers and provide accurate guidance in a manner that promotes confidence in Online Banking Operations.
• Works cooperatively with internal departments to obtain and evaluate necessary information related to the analysis.
• Enhance operational knowledge through cross training of additional bank business lines.
• Provide quality customer service, including responding to customer inquiries, troubleshooting, and resolving issues in a timely manner.
• Actively look for and identify possible risks and fraudulent activities.
• Work effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
• Navigate multiple computer systems, applications, and utilize search tools to find information.
• Perform other job-related duties, special projects, upgrades, and conversions as assigned by management.

QUALIFICATIONS

• To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to read and interpret documents such as safety rules, operating and maintenance Instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk, sit, and climb or balance.
• The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

EDUCATION AND/OR EXPERIENCE

• Associate's degree (A.A.) or equivalent from a two-year college or technical school preferred

• 6 months to one-year related experience and/or training; or equivalent combination of education and experience preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Standing - Occasionally

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently

• Sitting - Frequently

• Noise Level - Moderate

• Typical Work Hours - M-F (8-5)

• Regular and Predictable Attendance - Required

Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

Montana Jobs