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Volunteers of America Northern Rockies Outreach Coordinator in BILLINGS, Montana

Outreach CoordinatorSSVF Montana ยท BILLINGS, Montana

Department SSVF Montana

Employment Type Full-Time Regular

Minimum Experience Entry-level

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect , and Excellence.


TheSSVFOutreach Coordinatorwill act as a community liaison for the organization,developingand maintainingrelationships with other agencies andcommunity partnersandproviding education to the SSVF program and VOANR.

Essential Functions

  • Connects SSVF with new community partnersto offersupportive services to veteran households.

  • Maintains and updates a database of active communitysupportsto link low-income and/or homeless veteran households with available community resources.

  • Acts as a community liaison for the organization, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.

  • Establishes and maintainsacollaborative working relationship with community resources, attends and participates in appropriate CoC and other community resource meetings.

  • Assist with coordination of speakers, marketing materials, and outgoing communication regarding the SSVF Program Outreachto community partners.


  • Crisis management

  • Ability to work with multiple staff, clients, and agencies.

  • Able to meet tight deadlines under pressure.

  • Organization skills

  • Ability to work both independently and as part of a team.

  • Practicaloral and written communication skills

  • Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.

  • Maintains positive interaction with community partners.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers,photocopiers,and smartphones.

Physical Demands

The physical demands described hererepresentthose thatan employee must meettoperform this job's essential functions successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision andtheability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.


Travel will be necessary with this position.

Required Education, Experience , or Eligibility Qualifications

  • Associate's Degreewith a minimum of two years of case management experience or closely related experience


  • High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience

  • Bachelor's Degree in Human Services, Behavioral Science, or related field with one (1) year of case management and/or supervisory experience.

  • Must have a valid driver's license and complete a Federal Criminal Background Check with approvedstatus.

EEO Statement

VOA isan Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA).