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Billings Clinic Patient Safety Specialist in Billings, Montana

You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.

And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.

Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here to learn more!

Patient Safety Specialist

PATIENT SAFETY (Billings Clinic Main Campus)


Shift: Day

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours (Non-Exempt)

Patient Safety Specialist assumes responsibility for one or more of the functional areas within the Medical Staff Patient Safety Committee and the Office of Quality Resources. The functional areas include:

· Day-to-day review of all clinical occurrence reports and collaboration with Risk Department and Patient Safety Director to assign responsibility for investigation and reporting of patient safety risks and incidents for all areas of Billings Clinic, to include the acute care hospital, physician clinic, and all branch clinic locations, Aspen Meadows Retirement Community and the Research Center, ambulatory surgery center, and cancer center;

· Facilitates the Patient Safety Incident Review Group (PSIRG)

· Investigation of all clinical harm incidents and near misses to include creating a timeline of events and decisions, interviews with all clinical staff who had direct or indirect involvement in the incident, and preparation of a detailed event summary from the perspectives of those involved;

· Facilitates Root Cause Analyses including the keeping notes and preparing a summary of the findings and recommendations for each; and

· Assisting with the implementation of RCA recommendations through staff education and regular auditing of the implementation and maintenance phases of the system improvement plan.

· Leads organizational proactive clinical risk assessments

Essential Job Functions

• Interprets supports and models behaviors consistent with the mission and philosophy of Billings Clinic and the Quality Resources Department

• Supports patient safety activities and practices through leadership, utilizing the knowledge of the science of patient safety, high reliability organization, process improvement principles, and quality standards for improved patient care and services.

• Collaborates with the Medical Staff Office and Risk Management to coordinate patient safety activities and event investigations and reporting to appropriate Billings Clinic committees and Senior Leaders.

• Assists in the development of methodologies to fulfill the organization’s strategic initiatives for patient safety management and improvement.

• Educates and assists Medical, Nursing, and other clinical staff, Senior Leadership, and Billings Clinic management in identifying and capitalizing upon opportunities for improvement and facilitates cross-functional team development, when appropriate.

• Identifies and arranges for consulting assistance from internal or external sources as required to meet the needs of the Patient Safety Committee, medical staff, or others requiring patient safety education.

• Assists in the development and delivery of annual training and education in patient safety standards.

• Cooperates and collaborates regularly with Risk Management for both risk prevention measures and clinical event investigation for the hospital, physician clinic, long-term care, renal dialysis and Billings Clinic Research Center services.

• Provides support to Risk Management for resolution of serious customer complaints and issues related to the quality of patient care and/or services and imminent safety/risk situations including mandatory reporting to FDA for serious patient/employee injury or death resulting from a medical device. Adherence to state and federal disclosure of health information obligation and restrictions is critical. Maintains all peer investigation case files and ensures maximum protection from discoverability.

• Develops and maintains clinical safety event profiles on units, departments, and individual physicians as needed and ensures integration of that information into the credentialing process in compliance with requirements for state and federal agencies, Joint Commission, and Billings Clinic

• Reviews, codes, and investigates occurrence reports. Presents synopsis of selected cases to PSIRG. Recommends plan for taking corrective action.

• Assists the Director in the development and communication of department specific and Billings Clinic policies and procedures.

• Participates in both short and long term planning for the department.

• Identifies need and sets goals for own growth and development in collaboration with the Director of Infection Control & Patient Safety; meets all mandatory organizational and department requirements.

• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.

Knowledge, Skills, and Abilities

• Quality and process improvement principles and tools

• Healthcare and Patient Safety Science and principles of practice

• Joint Commission, NCQA, NCAA Standards, OSHA & FDA regulations

• Billings Clinic policies and procedures, both organizational and departmental

• Billings Clinic Medical Staff structure, procedures, and policies

• Billings Clinic Code of Business Conduct

• Billings Clinic Corporate Compliance Program

• Personal computers, hardware and software

• Change management theories and principles

• Health care trends

• Health care risk management principles

• HIPAA and health care information management

• Resources for required federal, state, and local laws applicable to the health care environment

• Management and leadership principles

• Professional communication skills, both written and verbal.

• Demonstrating empathy and sensitivity necessary to elicit patient or visitor cooperation and allay apprehensions

• Time management, organization, and prioritization

• Clinical care investigation including respectful and confidential interviewing of clinicians

• Clinical knowledge

• Group facilitation

• Process improvement tools and techniques, e.g. yellow belt

• Root Cause Analysis (RCA)

• Failure Modes and Effects Analysis (FMEA)

• Basic statistics, data collection, analytical tools, accurate report writing

• Clinical knowledge

• Conflict resolution

• Facilitating change management

• Personal computer and information management software

• Use of microcomputer software such as word-processing, spreadsheets, statistical analysis, and graphics

• Incorporate population specific needs into all aspects of investigation, evaluation intervention and communication; services provided will encompass age groups ranging from infant through geriatric

• Utilize interpersonal skills to interact effectively with employees, leadership, physicians, board, and external audiences

• Facilitate group dynamics, create enthusiasm, and encourage teamwork among diverse members of a group

• Process meaningful reports that reflect best use of data, statistical analysis, and trending graphics

• Respond verbally and/or in writing to immediate requests and project a personal demeanor that conveys confidence, sincerity, and competency

• Establish and maintain collaborative relationships

• Work effectively in a team environment

• Work independently with minimal supervision

• Work with frequent interruptions and competing priorities

• Utilize time management concepts and maximize time effectively

• Listen and appropriately respond to customer complaints, concerns, and occasional inappropriate behavior, in an effective, timely, ethical and polite manner.

• Interpret guidelines for patient care and service and policies; identify non-compliance and take appropriate action

• acts independently with supervision from the Director of Infection Control & Patient Safety

• develops measurement processes and reports that are of serious importance to the organization

• has access to and stewardship of considerable confidential information in supporting the strategic initiatives of the organization as well as quality and risk performance information

• communicates to employees of the organization on behalf of the vision, values, and strategic goals of the organization

• requires frequent interaction with administration, medical staff, management, employees, and external organizational relationships.

• develops and direct systems to facilitate the organization’s ability to be in compliance with regulatory, legal, and accreditation requirements.

Minimum Qualifications


• BSN or Associates in Nursing with Bachelor’s degree in Hospital Administration, Organizational Development, Information Management, or other applicable related field


• Three (3) years experience in the health care industry including two years of clinical experience and two years of patient safety, performance improvement, and/or risk management experience
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.