Billings Clinic Phlebotomist II in Billings, Montana
Starting Wage DOE
The incumbent in this position is responsible for collecting and preparing specimens for laboratory analysis.
Essential Job Functions
• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
• Collects and prepares patient specimens to include blood, urine, sputum, and cultures. Coordinate specimen collection with physicians and/or nursing staff when draws must be taken from patients with central lines, groshong catheters and IV assisted draws.
• Adhere to established guidelines and procedures for accurate patient and specimen identification, identifying non-compliance situations and take the necessary steps to bring situation into compliance.
• Utilize computerized systems to enter laboratory orders, patient charges, generate reports, answer inquiries and resolve problems.
• Coordinate with physicians, nursing staff and other health care providers for clarification of orders, laborator y tests available, test result turn around times, and for coordination of laboratory special procedures involving other health care providers.
• Refers questions regarding types of tests being performed and other aspects of care to the appropriate health care provider. Provides instructions to patients regarding specimen collection to be completed in the home environment. Coordinate with patients and physicians regarding collection errors and initiate appropriate follow-up measures to correct errors.
• Provide back up to laboratory client services position on days, evenings, nights, weekends, and holidays and as needed. Duties include answering phones, requisition entry, routing patient orders, e.g., add-on orders, and preparation of specimens for testing.
• Maintains an adequate inventory of supplies and a neat, orderly and clean work area.
• Identifies needs and sets goals for own growth and development; meets all mandatory organizationa l and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Performs other duties as assigned or needed to meet the needs of the department/organization.
Knowledge, Skills, and Abilities
•Billings Clinic policy and procedures, both organizational and departmental
•Billings Clinic Corporate Compliance Program
•Billings Clinic Code of Business Conduct
•Customer service techniques and Personal Service Excellence (PSE)
•Personal computers, hardware and software & printers
•Microsoft Office programs (e.g., Windows, Outlook, etc.)
•HIPAA and confidentiality requirements
•Patient Safety Goals
•Basic vascular anatomy and venipuncture techniques
•Laboratory testing components and requirements
•Professional interpersonal communication skills
•Microsoft Office Windows, preferred
•Utilization of midrange computer systems and software applications
•Phlebotomy techniqu es and utilization of vacutainer and other phlebotomy equipment
•Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric
•Communicate clearly and effectively, both verbal and written
•Establish and maintain collaborative relationships
•Perform consistently with high levels of accuracy
•Concentrate and pay attention to details and provide quick responses 90% of the time
•Prioritize work assignments (i.e., routine, STAT, and today)
•Utilize good judgment and analyze each situation and make decisions regarding appropriate approach and methods to be utilized
•Work under time constraints with frequent interruptions and competing priorities
•Respond calmly and professionally in difficult situations and when dealing with difficult patients and/or fa mily members
•Must understand the serious and/or life threatening consequences that can result from errors related to misidentification of patients and/or specimens
•Errors could result in customer satisfaction issues
•Errors could result in quality of care issues (i.e., hematomas, nerve damage, fainting/patient falls, etc.)
•Errors in generation of orders and patient charges could result in lost revenue or patient billing errors
•Increased technology enhancements provide for multitudes of tests and variations in tests which make the phlebotomist job complex
Billings Clinic is a community-owned, not-for-profit health care organization in Billings, Montana with approximately 4,000 employees, including over 400 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.