Billings Clinic Radiology Access Specialist in Billings, Montana
You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.
We look forward to meeting you.
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more (https://www.billingsclinic.com/about-us/) about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here (https://www.billingsclinic.com/careers/employee-benefits/) for more information ordownload the 2021 Employee Benefits Guide (https://ncstoragemlbillings.blob.core.windows.net/public/2021%20Billings%20Clinic%20Staff%20Benefits%20Guide.pdf) .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. Click here (https://www.billingsclinic.com/campaign-landing-pages/magnet/) to learn more!
Radiology Access Specialist
RADIOLOGY ADMINISTRATION (Billings Clinic Main Campus)
Shift: Day, Evening, Weekends
Schedule: Varies starting shifts at 6:45 am and last shift ends at 10 pm. Days, evenings, weekends & holidays.
Employment Status: Per Diem
Hours per Pay Period: 0.01 = per diem (Non-Exempt)
Starting Wage DOE: $13.71 - $16.73
Responsible for one of the first impressions a patient will have of Billings Clinic. Radiology Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs within the Radiology/Diagnostic Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, ordering a variety tests and ancillary services and the collection of co-payments. Radiology Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS related technology. Provides technical expertise, as a consultant, to the user community, remote branch locations, Information Services, and vendors assisting with problem resolution and other inquiries.
Essential Job Functions
Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Greets all patients, families and customers to the department. Prepares appropriate paperwork for admission/registration and completes on-line registration information gathering demographic and financial information. Answers all calls coming into Radiology and manages as appropriate.
Schedules and coordinates appointments in a manner that meets the patient’s needs and assists department in the management of patient flow utilizing knowledge of radiology scheduling protocols.
Schedules and enters complex orders for ancillary services via the order communication and practice management systems. Instructs patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures. Involves other departments as needed for regulatory requirements.
Educates patients on medically necessary waivers and obtains appropriate signatures.
Inputs and processes orders from physicians, office staff and hospital staff. Prepares all other exam paperwork and distributes to staff expediently. Enters data for services rendered in a timely fashion to assist with film history/location.
Coordinates, promotes distribution and educates patients on patient satisfaction surveys.
• Health Information Management
Coordinates the electronic medical record for radiology patient. Assembles, maintains and retrieves patient jackets and records for permanent storage using digitizer and PACS technology as appropriate; and manages film jacket control responsibilities. Coordinates both the physical and digital files. Prepares patient files, films and reports for physician conferences.
Entering and coordinating complex patient and statistical data for the picture archiving and communication systems (PACS), Teleradiology.
Works in conjunction with vendors, Information Services, Facility Services and Telemedicine to ensure coordination of system functionality
Participates in both short-term and long-term planning for Radiology PACS system. This may include formulation and participation in performance improvement studies, data gathering, local and regional quality assurance construction, etc. Communicates recommendations to the Radiology Leadership team regarding efficiencies and solutions for improved patient data management.
Performs other duties as assigned or needed to meet the needs of the department/organization.
Knowledge, Skills, and Abilities
• Microsoft Office Programs (i.e., Windows, Outlook, Word, Excel, etc.)
• HIPAA and confidentiality requirements
• Patient safety standards
• Personal computers, hardware and software
• Release of medical records and information
• Patient’s/resident’s rights as it relates to health care information management
• Health care trends as it relates to radiology information technology systems
• Basic anatomy and physiology / medical terminology
• Basic LAN/WAN network operations and troubleshooting
• Radiology patient and workflow processes
• Telephone etiquette
• Professional communication skills, both verbal and written
• Microsoft Windows and Office programs
• Problem identification, troubleshooting and resolution
• Functioning at both a conceptual and detail level
• Gather, analyze, compile and present information to diverse groups and audiences
• Working within a team environment to identify needs and issues
• Participating in the development and conducting training sessions for all levels of staff
• Organization, prioritization and time management
• Conflict resolution
• Order entry for ordering of laboratory and ancillary services as requested by clinical provider
• Analytical skills to solve simple to semi-complex problems
• Organization, prioritization, and time management
• Conflict resolution
• Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will primarily encompass age groups ranging from adult through geriatric
• Communicate clearly and effectively, both verbal and written
• Establish and maintain collaborative relationships
• Maintain flexibility to adapt to a variety of work load assignments
• Respond calmly and effectively in difficult situations
• Work effectively in a team environment
• Work independently with minimal supervision
• Work with frequent interruptions and competing priorities
• Complexity & Difficulty
Errors in relaying inappropriate information or discourteous interactions with customers could result in embarrassment and/or loss of integrity for Billings Clinic.
• The radiology information systems supported by this position directly impacts the quality of patient care. Systems must be highly reliable.
• Position requires highest degree of integrity and confidentiality due to the sensitive nature of information handled; failure to maintain patient confidentiality could result in legal action and patient satisfaction issues.
- High school diploma or equivalent
- One (1) year office experience, college or healthcare focused classes preferred such as medical terminology, medical office practices, etc.
• Demonstrated excellence in customer service skills
• Medical Terminology knowledge is preferred
• Prior experience with digital record keeping information systems helpful
• Basic typing at 45 WPM
• Basic ten key
• Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more atwww.billingsclinic.com/aboutus (https://www.billingsclinic.com/about-us/)
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity and expression, sexual orientation, pregnancy and family status, national origin, spoken language, neurodiversity, age, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.