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Intermountain Health Registered Nurse Care Coordinator Billings Pediatric Specialty Clinic in Billings, Montana

Job Description:

The Nurse Care Manager works collaboratively with physicians and other members of the health care team to improve the health of patients with chronic conditions or complex needs. This position educates patients and families to help them manage their health care needs. The incumbent facilitates communication, coordinates services, addresses barriers, and promotes optimal allocation of resources while balancing clinical quality and cost management.

Posting Specifics

  • Benefits Eligible: Yes

  • Shift Details: Full time (40 budgeted hours), day shift. No weekends or holidays.

  • Unit/Location: Billings Pediatric Specialty Clinic. Our location address is: 1232 North 30th Street Suite 200 Billings, MT 59101


As an RN Care Coordinator, you need to know how to:

  • Perform comprehensive assessment of patients health needs, including health status and behaviors, level of function, psychosocial situation, and available support systems and determines potential needs.

  • Establish care plans in collaboration with the primary care physician and the patient care team.

  • Provide health education.

  • Identify patients at risk for proactive intervention.

  • Pull and manipulate data to identify risk patients and present information to the care team.

  • Refer patients to a variety of resources including, but not limited to: nutrition, social work, rehabilitation, behavioral specialist, diabetes education, Healthy Living Workshop, etc.

  • Contact patients who utilize ED or have been hospitalized after discharge to determine the reason for the ED visit or hospitalization and work with patient to develop a plan to avoid those facilities.

  • Coordinate care for complex cases or those patients seeing multiple specialists.

  • Maintain up-to-date and accurate documentation of patient assessment and plan provided to the patient to ensure the effective integration of information for use by the health care team to ensure on-going and continued quality of care, in accordance with evidence-based practice. Analyze patient care trends and actively seek out and collaborate with the care team to improve overall quality and efficiency of care.

  • Use registry data to identify problems or gaps in services and initiate intervention.

  • Demonstrate critical thinking for problem solving and prioritization.

  • Participate and lead patient care conferences.

  • Manage patient panel with physician office staff to identify appropriate patients and measure outcomes.

  • Collaborate with physicians and office staff.

  • Pro-actively advocate for patient care issues to ensure that overall quality and type of care is sensitive to each specific patient/familys needs.

  • Collaborate with payers and outside agencies to promote a patient centered delivery concept.

  • Participate in committees and activities related to the development of Medical Home, Accountable Care Organization (ACO), and other insurance carriers.

Minimum Qualifications:

  • Associates Degree in Nursing (ADN / ASN)

  • Current RN license in state of practice

  • Minimum of two (2) years of clinical experience in an outpatient setting or a minimum of two (2) years of experience coaching individuals with complex and/or chronic conditions

Preferred Qualifications:

  • Bachelors Degree (BS/BA/BSN)

  • Prior experience in care coordination in a community setting or primary care practice

  • Program development, operations management, and/or supervisory experience

Physical Requirements:

Ongoing need for employee to see and read information, labels, assess patient needs, operate monitors, identify equipment and supplies.- and -Frequent interactions with patient care providers, patients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.- and -Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information, medication preparation, etc.- and -Expected to lift and utilize full range of movement to transfer patients. Will also bend to retrieve, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items.- and -Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items. Often required to navigate crowded and busy rooms (full of equipment, power cords on the floor, etc).- and -May be expected to stand in a stationary position for an extended period of time.

Anticipated job posting close date:



Intermountain Health St Vincent Regional Hospital

Work City:


Work State:


Scheduled Weekly Hours:


The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$29.78 - $52.91

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers ( , and for our Colorado, Montana, and Kansas based caregivers ( ; and our commitment to diversity, equity, and inclusion ( .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.