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Billings Clinic RN Health Advocate - Healthline in Billings, Montana

You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

We look forward to meeting you.

About Us

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital.Learn more ( about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits

We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.Click here ( for more information ordownload the 2021 Employee Benefits Guide ( .

RN Health Advocate - Healthline

BILLINGS CLINIC HEALTHLINE (Billings Clinic Main Campus)


Shift: Varies

Employment Status: Full-Time (.75 or greater)

Hours per Pay Period: 1.00 = 80 hours (Non-Exempt)

Starting Wage DOE: 25.68 - 32.23

Promotes wellness and informed decisions by providing health information, home care suggestions and prevention concepts through use of departmental protocols. Assists the public with access to health care services and information. Provides services via the telephone, in person, mail and e-mail.

Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

• Consistently uses protocols to medically triage patients to the appropriate level of care. Utilizes critical thinking skills to assist in this process. Consideration is given to the appropriateness of education and patient care recommendations based on the age and individual needs of the patient.

• Provides health information per individual requests to provide educational needs. Utilizing multiple resources in various formats to assemble consumer-individualized printed or verbal information.

• Provides physician referrals based on consumer-identified needs. Schedules appointments in a manner that meets the patient’s needs. Offers alternatives when appropriate to accommodate the patient.

• May assist in obtaining initial information from patients, such as family history, social history, medication reconciliation.

• Documents complete and accurate information in software

• Provides follow-up calls for specified departments to assist with the follow through of care. Follows department procedures for notification of concerns to appropriate area.

• Communicates efficiently and effectively with co-workers about changes that may be encountered during their shift.

• Provides follow-up calls for departments to assist with the follow through of care.

• Identifies and anticipates problems and safety issues and initiates appropriate action. Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.

• Takes responsibility for identification of own professional growth and development needs; meets all system/departmental educational requirements. Utilizes performance improvement principles to assess and improve the quality of patient/resident care. Incorporates the 14 forces of Magnetism in transforming the work environments and for enhancing quality of nursing care.

• Performs other duties as assigned or as needed to meet the needs of the department/organization.

Knowledge, Skills and Abilities

• Professional nursing theory and practice including community health practice to provide accurate health care information to consumers

• Billings Clinic and community resources

• Billings Clinic Corporate Compliance Program

• Billings Clinic Code of Business Conduct

• Policies and procedures, both organizational and departmental

• Personal computers, hardware and software

• Microsoft Office programs (i.e., Windows, Outlook, Word, Excel, etc.)

• Internet

• HIPAA and confidentiality requirements

• Customer service techniques and Personal Service Excellence (PSE) minimum specifications

• Patient rights

• Patient safety standards

• Exceptional customer service and interpersonal skills necessary to provide professional, courteous service

• Professional communication skills, both verbal and written

• Analytical skills necessary to coordinate and implement effective nursing care and to develop solutions to problems concerning patient’s mental or physical well-being

• Maintaining accurate documentation and record keeping

• Professional and pleasant telephone voice

• Utilization of personal computers use and Microsoft Office programs (i.e., Windows, Outlook, Word, Excel, etc.)

• Exceptional verbal, listening and written communication to interview patients/families and accurately record data and convey information at consumer level of understanding

• Interpersonal skills necessary to instruct and comfort patients and families. Maintain effective contacts with a variety of hospital personnel, physicians and agencies.

• Application of nursing principles and performing assessments to identify problems, organize data, provide choices and offer services

• Incorporate population specific needs into all aspects of communication and patient care; scope of services provided will encompass age groups ranging from infant through geriatric

• Communicate clearly and effectively, both verbally, non-verbally and written

• Establish and maintain collaborative relationships

• Work in a team environment

• Working in a self-directed environment with minimal supervision

• Maintain flexibility to adapt to a variety of workload assignments

• Make sound clinical judgements and responds calmly and effectively in emergency situations

• Manual dexterity to operate personal computer in Microsoft Office applications such as Word and Excel and data entry skills

• Highly compassionate and caring while dealing with extremely sensitive and personal customer situations

• Visual and physical ability to operate computer and auxiliary devices to compose written information and record data to generate reports

• Work with multiple requests on various topics throughout the day

• Read, synthesize and responds to health information requests so it is fully understood by the consumer

• Utilize time management concepts or maximize time effectively

• Work effectively with nursing, allied health and medical personnel

• Serves as a resource for patient care; accountable to provide clinically sound information

• Acts as role model for other staff

• Resourcefulness in dealing with emergent or difficult situations

• Practices within scope of Registered Nurse licensure

• Inaccurate information or triage may result in harm to consumer and legal liability. Incorrect recording of data will result in inefficiency and waste of supplies and resources. All will diminish perception of Billings Clinic as provider of high quality services. Errors in documentation could have serious legal ramifications.

• Professional conduct necessary when dealing with difficult situations with co-workers, consumers, and visitors.

Minimum Qualifications


• Graduate of accredited program of nursing; BSN preferred or specific community health focused nursing education


• Five (5) years general nursing experience; varied clinical experience preferred

• Office or clinical nursing experience helpful

• Excellent verbal skills including a telephone voice and speech pattern that is articulate and has a pleasant tone

• Typing at 35 words per minute with accuracy

Certifications and Licenses

• Current Registered Nurse licensure in the state of Montana. Required to obtain Wyoming Nurse License within 6 weeks of hire.

Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more (

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.