Humana Senior Business Intelligence Engineer in Billings, Montana
The Retail Experience Transformation Business Intelligence Team (RXT BI) is looking for a Senior Business Intelligence Engineer. This team is a critical part of the Retail Contact Center's performance strategy. In this role, you will lead a reporting and analytics team responsible for performing a multitude of tasks. The Senior Business Intelligence Engineer and their team, understand the member and associate experience, they are on the frontlines with stakeholders, working to develop modern analytic strategies that can adapt with ever-changing business needs. They are providing actionable insights derived from a number of data sources to help inform the business to make the best decisions for our members and associates. This role will oversee the team strategy and performance to deliver meaningful outcomes.
The Senior Consumer Experience Professional may leverage voice of the customer, NPSt, root cause, telling the story, call listening, member experience design, elimination and recognition of friction points, identifying automation/optimization opportunities, empower others in the organization to speak up and voice opportunities to improve the member experience. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
This role will lead and develop a team of professionals, analysts and engineers who support a variety of jobs including (but not limited to) experience observation, issue validation, ad hoc report creation, performance monitoring, vendor communication and insight generation.
This role will leverage numerous types of data, business intuition and cross functional partnerships to identify and develop captivating, actionable business insights.
This role will facilitate CBAs, project measurement, member experience and other analytic stories and is comfortable presenting findings to executive leadership.
The Senior Business Intelligence Engineer is curious and optimistic about solutions.
The role can make decisions and change approach based on business need with limited direction.
Bachelor's degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field or equivalent related work experience
2+ years leadership experience
5+ years of technical experience in data analysis
5+ years' experience with SQL and PL/SQL
5+ years' experience in SSIS and SSRS development
5 or more years of consumer operations experience
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, and Access
Experience with Microsoft Azure and cloud computing
Demonstrated experience creating reporting tools in Power BI
Ability to interpret assignments and understand department strategy
Excellent time management skills
Experience making decisions and working independently with little supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Advanced experience working with big and complex data sets within large organizations
Demonstrated experience analyzing data to solve a wide variety of business problems and create data visualizations that drive strategic direction
Proficiency in understanding Healthcare related data
Proficiency in verbal and written communication to senior and executive leadership
Proven ability developing analytic strategies for teams, departments, segments, or organizations
Must be U.S. Citizen or Greencard holder to be considered for this potion
Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field
Experience using Power Automate and PowerApps
Expertise in data mining, forecasting, simulation, and/or predictive modeling
Experience creating analytics solutions for various healthcare sectors
Work at Home/Remote Requirements
Must ensure designated work area is free from distractions during work hours and virtual meetings
Must provide a high-speed DSL or cable modem for a workspace (Satellite, wireless and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required
While it is not common for this team to work in-person, there are times when project work or department trainings or initiatives may require some level in-office meetings. This role also requires up to 20% travel, which may include both domestic and international.
Humana will require associates who work outside of their home to submit proof of vaccination or undergo weekly COVID testing and wear a face covering while at work
The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home
What Humana Offers
Health/Vision/Dental Benefits Effective day one
Competitive pay/salary ranges
Associate Incentive Plan
401K Match- Immediate company match of 125 percent on the first 6 percent of your pretax 401(k) or Roth 401(k) contributions.
Scheduled Weekly Hours