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CTG Social Listening and Insights Analyst in Billings, Montana

Social Listening and Insights Analyst

United States


Information Technology

Aug 01, 2022Post Date

22202030Requisition #

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Duration: 12 months

Location: 100% Remote

Job Title: Social Listening and Insights Analyst

Pay Rate: Based on experience


The Social Media Analyst will collaborate closely with the Manager of Social Insights and Technology to build listening and insights for social platforms and campaigns, including internal business units and stakeholders globally. This will include assisting in listening and reporting projects throughout the social network and maintaining the health of a share of voice (SOV) global metric program.

Duties and Responsibilities:

• Serve as a key project member in defining and measuring SOV against competitors in key markets, planning for scale.

• Identify and execute in areas where Sprinklr automation can improve business efficiency

• Keep project list up to date and deliver reporting at key reporting intervals.

• Serve as a member of the lead reporting team for events and assigned projects

• Manage the social listening architecture and standards for the social media technology stack, specifically the Sprinklr listening module.

• Act as a social media crisis communications backup for the Global Social Media Team.

• Shares relevant brand and corporate listening insights with assigned business units and countries. Insights include topical trends as well as analysis of social landscape and audience buzz volume, frequency, velocity, demographics, and related dimensions.

• Act as social listening training lead, consulting with internal business units and geographic markets on best practices and project needs. In the effort to provide a more self-service structure.

• Assist Technology team in advocating and training towards widespread social listening adoption and enablement across a global organization, for example.

Education and Experience Requirements:

• Experience creating insights, SOV and listening reporting programs for a large brand, global experience preferred but not necessary

• Experience integrating insights and data from multiple social media platforms and consolidating for top-level reporting built internally

• Experience in training partners and stakeholders on gaining insights from established listening setups.

• Expert project management skill level and ability to manage multiple concurrent projects and priorities end-to-end

• Experience identifying key insights from large sets of data and reporting in an executive-ready format

• Deep knowledge and passion for social media listening and analytics

• Ability to glean insights

• Experience with social media publishing tools

• Experience working with a team across multiple countries

• Communication and collaboration among WW Digital, WW Brand, WW Events, WW Communications, Product Marketing, and Geo Alignment that drives clarity and understanding of listening insights requirements, while building and strengthening business relation

Additional Information:

• No third party resumes will be accepted

• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

• Drug testing and/or other employment-related inquiries may be conducted

• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)!

• CTG is an Equal Employment Opportunity employer

• CTG is an E-Verify Company

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

Additional Information

  • Job Function: Business Analysis

  • Education Level: None

  • Work Remote: Yes

  • Travel: No