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Medtronic Sr. Clinical Product Specialist, GIH (MT/WY/ND/SD) in Billings, Montana

Sr. Clinical Product Specialist, GIH (MT/WY/ND/SD)


Billings, Montana, United States

Requisition #:


Post Date:

Jun 11, 2021

Careers that Change Lives

Position Description:

The Practice Clinical Product Specialist (PCPS) will be primarily responsible for the implementation and training of Medtronic GIH practice customers and potential customers on clinical indications and applications for the GI portfolio technologies in partnership with their Remote Sales Account Manager. The PCPS will serve as the customer facing clinical product expert responsible for developing greater customer depth in both product and clinical understanding.Day-to-day activities include: product demonstrations to physicians and nurses in a practice on how to perform procedures with related Medtronic GIH offerings, handling product installations, technical training and troubleshooting related to clinical issues.The PCPS team may also be required depending on the needs of the business to help support and launch other products that may be developed, sold or promoted by Medtronic GIH division in the practice setting.Additionally, the PCPS is required to be continuously responsible for developing their personal greater depth of knowledge to serve as the clinical experts for the company.By doing so, the PCPS can convey this information in an effective manner to help support optimal utilization of the practice portfolio to the widest range of healthcare providers possible.

Position Responsibilities:

Provide clinical product demonstration and clinical education to targeted accounts through 1:1 and group interactions to increase customers understanding and proficiency of Medtronic GIH product line in the practice.Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support for Medtronic GIH applications

Support remote sales strategy; working with remote sales team to achieve business plans and drive utilization of the products

Support Remote Sales Team efforts in lead generation and pre-sale clinical evaluations and demonstrations of products to demonstrate clinical value in the practice setting

Support Marketing and Remote Sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required for current technologies and product launches

Partner with Remote Sales to bring awareness around customers who could benefit from extended coverage through service contracts/plans to new and existing hospital customers

Collaborate and share best practices and other key insights with other PCPSs to help support them, their regions, and maximize the entire teams effectiveness and efficiency as well as support and train newly hired PCPS team members

Through Sales Force. Com (SFDC) update account information regarding installation, in-service and training records, as per corporate guidelines and established standard operating procedures

Other duties as assigned by Director to support the team

Basic Qualifications:

Education Required

4-year College Degree Requiredwith a Nursing Degree, or Certificate or License in the Healthcare Field preferred.

Years of Experience

4+ years professional experience in a healthcare setting or related field

Specialized Knowledge or Skills Required

Demonstrated ability to articulate highly technical information to a diverse audience

  • Ability to troubleshoot basic technical issues that may occur with any of Medtronic GI Solutions full suite of products

  • Ability to establish and maintain good working relationships with all functional areas

  • Ability to multi-task and work independently

  • Good computer skills with specific skills in Microsoft Office: Power point, Excel, and Word

Desired/Preferred Qualifications and Competencies:

  • Adult education and training experience

  • Demonstrated success in working in a team setting and matrix managed environment

  • Excellent interpersonal, written and verbal communication skills with individuals at all levels in business

  • Strong organization and time management skills

  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

  • Ability to travel overnight to client facilities by auto or aircraft 50-75% of the time including some weekend travel

  • Usually in conjunction with an account manager, oversee successful execution of regional and local educational courses

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.