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Volunteers of American Northern Rockies SSVF Outreach Coordinator in Billings, Montana

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect,?and Excellence. 



The SSVF Outreach Coordinator will act as a community liaison for the organization, developing and maintaining relationships with other agencies and community partners and providing education to the SSVF program and VOANR. 


Essential Functions 

Connects SSVF with new community partners to offer supportive services to veteran households.  Maintains and updates a database of active community supports to link low-income and/or homeless veteran households with available community resources.   Acts as a community liaison for the organization, maintaining a caseload of community partner contacts and cultivating relationships with these contacts via phone calls, emails, meetings, site visits, and presentations throughout the year.  Establishes and maintains a collaborative working relationship with community resources, attends and participates in appropriate CoC and other community resource meetings.  Assist with coordination of speakers, marketing materials, and outgoing communication regarding the SSVF Program Outreach to community partners. 



Crisis management  Ability to work with multiple staff, clients, and agencies.  Able to meet tight deadlines under pressure.  Organization skills  Ability to work both independently and as part of a team.  Practical oral and written communication skills  Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values.  Maintains positive interaction with community partners. 

Work Environment 

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. 

Physical Demands 

The physical demands described here represent those that an employee must meet to perform this job's essential functions successfully. 

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.


Position Type/Expected Hours of Work 

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand. 


Travel will be necessary with this position. 

Required Education, Experience, or Eligibility Qualifications 

Associate's Degree with a minimum of two years of case management experience or closely related experience 


High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience  Bachelor's Degree in Human Services, Behavioral Science, or related field with one (1) year of case management and/or supervisory experience.  Must have a valid driver's license and complete a Federal Criminal Background Check with approved status. 


EEO Statement  

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA). 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.