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American Medical Response Supervisor Operations NE in Billings, Montana

POSITION SUMMARY:
The Field Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, working shifts on an ambulance, as well as other operational support functions as assigned by the Manager of Operations.
MINIMUM REQUIRED QUALIFICATIONS:
Ability to prioritize multiple tasks.
Ability to work independently and as a team member.
Ability to employ discretion and confidentiality in sensitive areas.
Regular and predictable attendance.
Demonstrated organizational ability and personnel management skills.
Extensive EMS field experience.
Knowledge of AMR policies and procedures
NREMT- Paramedic and Montana State Certification or eligible for reciprocity
Prefer prior experience as an EMS Supervisor
ESSENTIAL DUTIES AND RESPONSIBILITIES
Direct, monitor, communicate with and evaluate all field employees in his/her assigned area.
Liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
May prepare employee evaluations and field crew contact reports.
Ensure PCR's and other field paperwork is 100% reconciled daily in conjunction with the PCR processing.
Ensure 100% of operational response exceptions are brought to closure with appropriate action.
Provide staff counseling and guidance and information regarding AMR operations.
Promptly investigates incidents involving assigned units or personnel, including, filing of internal and external reports, and counseling staff.
Ensure maintenance of adequate levels of staffing, equipment and medical supplies for field units.
Implement and enforce company policies and standards.
Perform direct ALS patient care activities.
Maintain communication with other agencies and departments.
Serve on committees with other departments to set policies and generate ideas.
Perform other related duties as required.
Prepare reports and manages projects as assigned by Operations Manager or Director of Operations.
Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed.
Attend scheduled meetings as required by the Operation Manager.
Responsible for complying with all local, state, and federal employment laws and company policies. (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
Responsible for supervising, directing and developing subordinates, including completing performance reviews, counseling sessions, etc.
Responsible for developing and maintaining department budgets.
Responsible for adhering to all company policies and procedures.
Direct AMR resources during mass casualty/disaster operations.
Adherence to and compliance with information systems security is everyone's responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
Mentor employees, conduct performance evaluations, counsel and provide disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.
Perform ambulance duties as necessary.
EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled

EOE including Veterans and Disabled

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