Job Information
AWARE, Inc Support Specialist - Information Technology (Billings, MT) in Billings, Montana
If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.AWARE is looking for the right person to join the team as an information technology support specialist.The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.Responsibilities:All job tasks and functions must be performed under the auspices of AWARE's Core Values and Unconditional Care Philosophy:Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines;Works with vendor support contacts to resolve technical problems with desktop computing equipment and software;Assists in the management of AWARE’s Help Desk to determine and resolve problems received from staff;Interact with numerous computer platforms in a multi-layered client server environment;Ensure desktop computers interconnect seamlessly with diverse systems including, associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems;Trains and orients staff on use of hardware and software;Recommends and / or performs upgrades on systems to ensure longevity;Works with procurement staff to purchase hardware and software; as well as maintaining an active and accurate inventory system;Assesses functional needs to determine specifications for purchases;Orders computer supplies.Assist with fieldwork as requested;Update and maintain company contacts;Sets and loads computer equipment with required items and prepares computer equipment for operation;Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor;Performs task necessary to prepare computer-provided information for delivery to requesting staff;Able to react to change productively and handle other essential tasks as assigned;Office work as assigned;Maintains log of all worked preformed and processed, and turned in to supervisor by the end of the day.Excited to Join our organization? AWARE's support specialists earn $17.55 - $21.55 per hour. To learn more please visit AWARERequirementsTalents, skills, and abilities:A BA/BS Degree in Computer Science or related field is required along with three (3) years of direct employment experienceA well-documented work history in information technology and computer science; including electronic equipment, hardware, software, applications, and programming.Must demonstrate excellent verbal and written communication skills, the ability to form professional working relationships, and welcoming and helpful customer service.Must have, or be willing to obtain, a valid Montana Driver’s License.Must have an acceptable driving record.Must have an acceptable criminal and protective services background check.Benefits:AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE’s benefits include:Annual raisesTuition ReimbursementHealth InsuranceDental/Vision Insurance401(k) with company matchLife InsuranceWellness programsGenerous paid time offAWARE is proud to be an equal opportunity employer.