SUPERVALU Holdings Inc Technical Analyst II - Billings, MT in billings, Montana
The Technical Analyst (TA) role is responsible for providing subject matter and technical expertise on complex systems and software for assigned business area. Serves as point person for preventing, diagnosing, and resolving issues in areas of expertise. Supports and analyzes complex technical systems and issues in various areas of the enterprise
Job Responsibilities and Accountabilities:
Acts as a subject matter expert for complex systems and/or software that ensure our business remains operational.
Utilizes technical expertise over complex systems and software to address questions, inquiries and concerns surrounding the change control environment, including escalated issues
Acts as a technical subject matter expert in the resolution of outages or high priority incidents
Assists with the integration of new hardware or software features, including new products or services. Builds technical integration and automates feeds/interfaces to and from different tools and systems. May be required to write ad hoc program requirements, design, test, and facilitate implementation
Responsible for ongoing definition and support of service portfolios, catalog items, functionality and change schedules for each of the technical service application and infrastructure teams
Builds and configures cost models into a third party tool and validates the outcomes are as expected. Works with service teams to determine their cost allocation methods for each service the team provides. Consults and advises as to potential outcomes based on choices
Creates knowledge management resources and training for when new features are introduces into the technical environment; trains on processes, expectations and updates of operational support documentations. Partners with Tier 1 Help Desk mangers to document and train them on new system features and enhancements
Defines, trains and manages compliance (including SOX) for critical TS processes including Change (changing production systems), Incident, Escalation, Release and Problem. Addresses questions, inquiries and concerns surrounding the change control environment, including escalated issues
Bachelors degree in Computer Science, or a discipline related to assigned business area
2-4 years relevant work experience preferred.
Preferred work experience in TS, retail or supply chain organizations.
Possesses good interpersonal skills.Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams.
Ability to manage competing priorities. Ability to effectively adapt to rapidly changing business needs and leverage technology in support of the needs
Must have strong computer skills and be proficient in use of Microsoft Office applications.
Demonstrates basic public speaking and presentation skills. Demonstrate basic facilitation skills with the ability to drive toward common solutions. Demonstrate basic interviewing, listening, and observational skills used to identify and define business and technical needs.
Demonstrate basic analytical and conceptual skills used to evaluate information gathered from multiple sources, while reconciling discrepancies. Demonstrate basic analytical modeling skills (models that clearly and easily communicate concepts to customers). Demonstrates effective TS system and business function documentation skills.
Why Work for SUPERVALU?
As one of the largest grocery wholesalers and retailers in the United States, SUPERVALU is dedicated to feeding our communities by providing innovative, customer-centric solutions. We deliver on that promise every day through a strong networ
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