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Humana Technology Solution Implementation Professional 2-Remote/Virtual in US in Billings, Montana


The Technology Solution Implementation Professional 2 delivers new technological solutions to meet business needs within a specified scope while aligned to enterprise objectives. The Technology Solution Implementation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


Where you Come In

Humana is looking for an experienced individual with testing knowledge for our Provider Watson tool. This individual would be part of a collaborative team to plan, create and execute testing requirements in the space of conversational voice and chat applications. Your role aides the Providers that service our members with tools to request information regarding their patients' health care needs. As a member of the test team you will engage with business and technical counterparts on the program team as new work effort is defined, built and implemented.

The Technology Solution Implementation Professional 2 gathers and documents business system and functional requirements, influences system design to optimize support and ensures solutions meet the business objectives and requirements. Completes and/or coordinates implementation of design and requirements, testing, operational readiness, and transition to the appropriate production support team. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

  • Responsible for test case execution

  • Perform user acceptance, regression, and enhancement testing per outlined project deadlines

  • Responsible for opening defects on deliverable which are not functioning according to the defined requirements

  • Create necessary testing documents per project/release guidelines

  • Create and request common data

  • Attend testing meetings that support scheduled system releases

  • Review vision/scope documents for system impacts for enhancement implementation

What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Required Qualifications - What it takes to Succeed

  • Bachelor's degree in Business Administration, Computer Science or a related field

  • Minimum of 2 years of user acceptance testing (UAT) experience, process mapping, and/or project management

  • Experience working with IVR automated testing tools to create and run regression testing

  • Prior experience problem solving and consulting within complex environments

  • The ability to meet organization standards and end-user requirements

  • Proficient in MS Office: Word, PowerPoint, Excel, Outlook

Preferred Qualifications

  • Experience in technical writing

  • Master's Degree of Business Administration, Computer Science or a related field

  • Experience creating and entering test cases into the qTest system

  • Product management experience

  • PMP certification through Global Certification Organization (Ex: PMI)

  • Six Sigma Certification

Additional Information - How we Value You

  • Benefits starting day 1 of employment

  • Competitive 401k match

  • Generous Paid Time Off accrual

  • Tuition Reimbursement

  • Parent Leave

  • Go365 perks for well-being

  • Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.

  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

#ThriveTogether #WorkAtHome

Scheduled Weekly Hours