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American Red Cross Telesales Specialist, BGST - Remote in Billings, Montana

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?
\*\*\*\* As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment \*\*\*\*
Join us-Where your Career is a Force for Good!

Job Description:

Reporting to a Supervisor, BGST Telesales, the Business to Business Telesales Specialist is responsible for selling Full Service Training and Licensed Training Provider agreements to business customers seeking to train their employees and/or deliver Red Cross training courses to individuals inside or outside of their organization. This position will also cross-sell AEDs, AED accessories, and Red Cross Store products to business customers.

The American Red Cross has an exciting opportunity for a fully-remote Business Telesales Specialist with uncapped commission.


Manage leads generated from inbound calls and web-based inquiries from business customers who are interested in Red Cross training for their employees at their location or delivering Red Cross training to individuals inside or outside of their organization.

Convert leads into sales by acting as consultant to help business customers determine Red Cross courses that best meet their training needs.

Develop sales quotes for training classes and provide product information to customer to answer questions to close sales

Manage sales pipeline and follow up with customers through outbound calls and email communications to maximize the conversion of leads into sales

Prepare inputs to sales agreements and secure signed contracts for Red Cross Training Services

Accurately update all required information in Salesforce by following documented sales processes

Adheres to existing guidance on obtaining appropriate approvals for all customer discounts, non-standard agreements and special handling requests.

Cross sell AEDs and AED accessories by probing for customer needs and positioning best AED solution

Cross sell Red Cross Retail Store Products

Create customer relationships to secure repeat business including employee recertifications, new employee training, and training partner contract renewals

Responsible for negotiating price discounts within established approval guidelines

Responsible for attaining Full Service Revenue of $665K/year or generating 1200 Training partner Agreements per year.

Education: High school diploma/GED certificate - higher education a plus.
Experience: Minimum of 3+ years of successful experience, in a B2B Telesales role. Knowledge of and experience in applying sales techniques.
Skills and Abilities:

Proven strong business sales skills; tele-sales experience a plus

Strong professional verbal and written communication skills

Demonstrated people skills (good listener, able to influence, able to engage)

intermediate computer skills and demonstrated ability to utilize MS Office programs

Experience with or similar client relationship management applications.

Attention to detail

Good organizational skills and work habits (reliable and punctual)

Skilled in time management and multi-tasking

Ability to work in fast-paced and changingenvironment

For those candidates located in Connecticut and/or Colorado, the salary range for this position is 16.67 per hour. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.
Apply now! Joining our team will provide you with the opportunity to make a difference every day.

Interested in Volunteering?
Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.