First Interstate BancSystem Treasury Support Specialist II in Billings, Montana
\*\*If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position may be located at any of the offices within First Interstate Bank's fourteen state footprint, including Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, North Dakota, Oregon, South Dakota, Washington and Wyoming.
This team delivers Treasury support for First Interstate Bank's customers and branch network. The members of this team provide technical and operational support, account set-up, on-going maintenance, customer consultation, and customer training.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
Provide in-depth technical and operational support for customers and branch personnel of the Bank's Treasury. Follow through in all aspects of the customer relationship from set-up to completion, maintenance, and ongoing customer support.
Daily processing and on-boarding of incoming customer agreements, applications, maintenance forms, etc.
Ability to assess customer needs and provide solutions to meet those needs.
Must work closely and cooperatively with branch personnel and business banking officers regarding questions related to Treasury products.
Assist business clients in managing their existing Treasury relationship.
Respond timely to calls and correspondence from clients regarding Treasury products.
Handle internal and external customer service calls and messages received through various channels.
Cooperate with, participate in, and support the adherence to all internal policies, procedures, training, and practices in support of the Bank's compliance with all regulatory requirements, particularly those related to job-specific duties.
Must have proven team-oriented skills that demonstrate a commitment to the success of the First Interstate Bank strategic initiatives.
Research non-routine/complex system or customer problems and communicate findings/resolutions to customers and/or Treasury Solutions Business Manager.
Support the development and implementation of new products, processes and procedures.
Serve as subject matter expert (SME) with special projects, upgrades, and conversions.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION &/or EXPERIENCE
High School diploma or general education degree (GED) and two (2) or more years' experience and/or training required; or equivalent combination of education and related experience. Sales and business development experience and knowledge of First Interstate Bank's network and delivery systems desired.
OTHER SKILLS & ABILITIES
Proven experience delivering exemplary level of customer service in a professional environment. Proven ability to assess customer needs. Strong computer and technical skills required. Must possess advanced Microsoft Office knowledge and experience. Must possess exceptional customer service and communication skills. Ability to interact as a member of a team and to multitask in a fast-paced environment required. Must be flexible; a self-starter, possess strong problem-solving abilities; strong financial acumen and sound judgement.
Ability to read, analyze, and interpret general business periodicals, contracts, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Excellent written and verbal communication, interpersonal, presentation and training skills.
Extensive understanding of business and financial fundamentals, intermediate accounting skills with mathematical aptitude and computer spreadsheet skills. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit, use hands to finger, handle or feel, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Minimum salary $19.97 - salary ranges vary based on location.\*\*If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.