Job Information
Montana State University Academic Services Coordinator in Bozeman, Montana
Position Details
Position Information
Announcement Number STAFF - VA - 25319
For questions regarding this position, please contact:
Brenda Truman
Assistant Dean of Student Services & Retention
(406) 994-4840
bstruman@montana.edu (%20bstruman@montana.edu)
Classification Title Program Coord I
Working Title Academic Services Coordinator
Brief Position Overview
The Academic Services Coordinator is a key member of the Jabs Student Services team, supporting academic processes, student advising, and enrollment management. This role serves as a primary contact for academic services, providing guidance on policies, registration, and student records. The position also facilitates scholarship administration, supports graduate program operations, and collaborates with university offices to enhance student success. Additionally, the coordinator assists with student engagement, college events, and other initiatives that support the academic experience.
Position Number 4M1707
Department Jabs College of Business Instruct
Division College of Business
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary $21.50 - $22.95 per hour, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Position Details
General Statement
The Jake Jabs College of Business & Entrepreneurship offers a B.S. in Business with options in Accounting, Finance, Management, and Marketing and two master’s degrees in Professional Accountancy and Innovation & Management. The College has about 27 tenure-track faculty that are augmented by an experienced group of professionally qualified faculty. Faculty and staff members enjoy a highly collegial environment and are committed to excellence in business education. The combination of a positive professional work environment and outstanding recreational opportunities offer a uniquely satisfying lifestyle.
Montana State University values all perspectives and is committed to continually supporting, promoting, and building a whole community, which includes people of many backgrounds. We hope to attract applicants who can engage in a University community and have demonstrated ability in helping students from all backgrounds to succeed. In support of our strategic plan, which promotes access and respect, we enthusiastically encourage members of traditionally underrepresented groups to apply.
Duties and Responsibilities
Advise, plan and direct student academic processes. Includes working with certifying officer and graduate program directors on graduation audits, pre-requisite appeals and course substitutions; serving as DegreeWorks exceptions manager; manually registering students for restricted-entry courses; signing and tracking change in major forms; updating advisors and curriculum in Banner; organizing and maintaining electronic student files.
Serve as primary point of contact in the College for academic and student services. Answer student inquiries via phone calls and college e-mail.
Manage and implement college, Registrar’s Office, Graduate School and University policies and procedures. Work in conjunction with Jabs advising team to assist students in understanding and following Jabs and MSU academic policies, rules, and requirements.
Accurately and independently collect, compile, analyze and report reliable student enrollment data to College administration to inform data driven decision-making around policy design, strategic planning in long and short term goals with regards to curriculum offerings, student enrollment and retention.
Facilitate Jabs scholarship program including working with MSU Foundation, Jabs Administration and Scholarship committee to select recipients and process awards in CatScholarship.
Serve as a liaison between the College and MSU Registrar’s Office, Admissions Office, Advising Commons, Disabled Student Services, Office of International Programs, MSU Graduate School, etc.
Advocate for student success by working closely and responsively with faculty, advisors, and staff to coordinate efforts to support Jabs students (undergraduate & graduate), including proper instruction regarding registration and graduation procedures, referring to appropriate resources, building culture, developing new processes and procedures as needed.
Provide administrative support to Jabs graduate program directors, including assisting with admission applications, submission of forms (programs of study, petitions to reserve, applications for graduation, etc.), GTAs, accounting tutoring center (etc.).
Serve as primary point of contact and departmental support for College clubs.
Work with Jabs staff and University Communications to coordinate and maintain academic related webpages, college brochures, and student resources, and send some student communications.
Serve as a collaborative Jabs team member including supporting other Jabs programs and events as needed, meeting with prospective students, reception desk coverage, and other duties as assigned.
Required Qualifications – Experience, Education, Knowledge & Skills
Two years of post-secondary education plus two years of full-time administrative experience (or equivalent experience, education, and knowledge), which includes: public relations/customer service or an equivalent combination of relevant education and/or experience.
Excellent organizational, communication and time management skills.
Demonstrated competence using personal computers and software; specifically Microsoft Excel, but also word processing, electronic calendars and email. Microsoft Office Suite is preferred.
Experience building and sustaining effective professional and courteous interpersonal relationships with internal and external clientele from all backgrounds.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Experience working with college students.
Experience working with enrollment and degree auditing software, such as DegreeWorks, CatCourse, Banner, MyInfo and/or relational database.
Knowledge of MSU student related policies and procedures.
The Successful Candidate Will
Possess strong interpersonal skills and enthusiasm to work with and guide students as they discover and attain their academic and life goals.
Have the ability to represent Jabs and MSU in a professional and courteous manner, including creating positive rapport and strong working relationships with colleagues throughout the MSU community, to include administrators, faculty, staff, advisors and students.
Possess strong written and oral communication skills, the ability to communicate effectively with populations from all backgrounds, and the ability to interpret, implement, and articulate detailed information and new policies to a wide variety of constituents.
Have the ability to manage sensitive and confidential situations and information appropriately.
Have competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail while meeting deadlines and exercising sound judgment and adaptability to changing priorities.
Possess the ability to serve as effective liaison with MSU Admissions, Registrar, Allen Yarnell Office of Student Success, Disabled Student Services, and the Office of International Programs.
Have the ability to develop a thorough understanding of MSU Banner, MyInfo, DegreeWorks, CatCourse, DocuSign, Excel, Word, and Outlook, registrar forms, policies, procedures, resources, and deadlines.
Will be a team player, flexible thinker and possess a positive attitude, initiative, sound judgement, excellent decision-making, and problem-solving skills.
Position Special Requirements/Additional Information
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon completion of a successful search.
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on April 4, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
EEO Statement
Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.