Job Information
Bozeman Health Cardiology Referral Coordinator (1.0FTE) in Bozeman, Montana
Position Summary:
The Referral Coordinator provides administrative support and coordination for all aspects of patient care for new referrals. Gathers pertinent information from patients, insurance carriers, financial counselors, and other staff to confirm the patient's financial obligations for services. Acts as a liaison between hospitals, clinical staff, health plans, providers, and patients to process referrals. In an information management system, documents referrals, communications, actions, and other data. Generates and distributes all applicable forms, notifications, and paperwork: researches and resolves registration and case-related issues.
Minimum Qualifications:
High school graduate or equivalent
Three (3) years of relevant experience
Preferred: Bachelor degree
Preferred: Prior experience using Epic or other scheduling, records, and registration software
Preferred: Prior work experience in patient care and/or medical records
Essential Job Functions:
In addition to the essential functions of the job listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements.
Provides administrative support and coordination for all aspects of patient care for new referrals.
Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
Collaborates with nurses to ensure timely records requests related to referral.
Provides program-specific information to callers and refers calls as necessary.
Schedules new patient appointments related to treatment and communicates schedule directly to patients.
Provides information to the patient regarding the need for insurance referral(s) and refers calls as appropriate.
Update patient and caregiver contact information in Epic when needed.
Collects and enters patient demographic and insurance information and enters into registration databases.
Communicates with providers (physicians, APP, etc.), and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed.
Manages and prioritizes scheduling requests.
Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
Knowledge, Skills and Abilities
Demonstrates sound judgment, patience, and maintains a professional demeanor at all times
Exercises tact, discretion, sensitivity, and maintains confidentiality
Performs essential job functions successfully in a busy and stressful environment
Learns current and new computer applications and office equipment utilized at Bozeman Health
Strong interpersonal, verbal, and written communication skills
Analyzes, organizes, and prioritizes work while meeting multiple deadlines
Schedule Requirements
This role requires regular and sustained attendance.
The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.
On-call work may be required to respond promptly to organizational, patient, or employee needs.
Physical Requirements
Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.
Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.
Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.
Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.
Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.
Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.
Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.
Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.
Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.
Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.
Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.
*Frequency Key: Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).
The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification. They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.
77354130 Cardiology Clinic