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Bozeman Health CLERICAL FRONT OFFICE in Bozeman, Montana

  • POSITION DESCRIPTION

  • POSITION SUMMARY

  • A clerical staff member in a clinic setting is responsible for multi tasks. The clerical staff member is the initial contact the patient has within the clinic requiring: updating and confirming demographics and insurance information, collecting payments for service, scheduling follow up and assembly of charts. A clerical staff member is responsible for maintaining and organization of clinic medical record, distribution of faxes, reports, messages and inter-office mail. Clerical staff member will answer phones, schedule appointments and take messages.

  • REQUIREMENTS

  • EDUCATION

  • Required:

  • High School Diploma/or GED equivalent

  • Preferred:

  • LICENSURE and CERTIFICATION

  • Required:

  • High School Diploma/ or GED equivalent

  • Preferred:

  • EXPERIENCE

  • Required:

  • Previous experience with computer software/windows proficient

  • Preferred:

  • Minimum of two years Medical/clinical office experience preferred.

  • Previous experience in Customer service.

  • Experience in HIPPA

  • KNOWLEDGE OF, SKILLS IN, ABILITY TO, COMPLEXITY AND DIFFICULY:

  • KNOWLEDGE OF:

  • Personal Computers, hardware and basic software programs including e-mail, word processing, and spreadsheets.

  • Knowledge of medical terminology preferred

  • Knowledge/Understanding of the components to various insurance cards preferred

  • Mulit-phone System

  • Understanding the components of the medical record

  • Knowledge of administrative and clerical procedures including managing files and records and other office procedures and terminology, whether in paper or electronic format

  • SKILLS IN:

  • Clear and precise written and verbal and electronic communication

  • Attention to detail and accuracy

  • Multi-tasking while maintaining a positive attitude

  • Excellent Time Management Skills

  • Proficiency in MS Windows.

  • Operating fax, copier, multiphone lines and other office equipment

  • Medical terminology –preferred

  • Proficient in alphanumeric filing

  • ABILITY TO:

  • Refer to policy manual for specific instructions/guidelines. Follow established policies and procedures

  • Adhere to the standards of the job description and overall philosophy of Bozeman Deaconess Hospital

  • Maintain flexibility to adapt to a variety of workload assignments

  • Ability to remain composed in an occasional hectic environment

  • Ability to have high-quality working relationship with all levels of staff and a range of personalities

  • Ability in addition, subtraction , multiplication, and division

  • Ability to sort and prepare documents either in paper or in computer imaging, and assign the document appropriately.

  • Ability to operate electronic data processing equipment.

  • COMPLEXITY AND DIFFICULTY:

  • ESSENTIAL FUNCTIONS

  • 33% Time Spent - Greeting and processing patients including obtaining current insurance and demographic information, consents, required signatures, required forms and answering patient questions.

  • 33% Time Spent - Medical Records/Scanning tasks

  • 33% time Spent - answering phones and scheduling patients for appointments and ancillary tests.

  • 1% Time Spent - Other duties as assigned.

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