Job Information
Community Food Co-op Co-op Front End Assistant Manager in Bozeman, Montana
Full-time, exempt position available. Schedule TBD. Flexibility on days off. Must be available at least one weekend day and minimum of one closing shift weekly. Wage DOE. Purpose: Assist with the management of the Front End department with a focus on creating exceptional customer experiences. Additional focus areas include personnel management, cashiering, cash handling, scheduling, and security. Ensure effective and efficient department operations, and promote a safe, positive, and supportive work environment for staff.Specific Responsibilities of Front End Assistant ManagerAssist the Department Manager in the following responsibilities:Staff Management and SupportProvide motivation, direction, and feedback to staff to ensure that standards for service, product quality, and productivity are met.Consistently monitor staff attendance and punctuality, report deviations to Front End Service Manager, and follow up with staff according to the Front End policy.Act as main point of contact for Front End coverage/emergencies along with manager on duty; fill shifts as needed for emergencies and cover requests.Schedule one-on-one meetings with staff as necessary.Develop and implement plans according to the focus area(s) set by the Front End Service Manager (examples may include staff training plans, scheduling, etc.)Customer Service, Cashiering, and Co-GoCashier as needed, maintaining a high level of service and accuracy.Assist with training on, understanding of, and compliance with all other state and federal regulations related to alcohol sales, SNAP benefits, and other processes and issues relevant to cashiering. Assist in the oversight of Co-Go and Special Order systems; work Co-Go shifts and assist with order management as needed.Cash Accuracy and Security SystemsWork with Front End Service Manager, Finance Staff, and Security Specialist to:Maintain and suggest improvements to accuracy systems; monitor and coach staff on cash over/shorts. Ensure security and accuracy of cash.Maintain security of the Front End, ensuring that opening and closing security procedures are followed.Follow the protocols for handling of shoplifters, disorderly customers, and other emergencies, providing leadership as needed.Other ResponsibilitiesAssist in troubleshooting equipment breakdowns; report to others who need to know or help. Prioritize proper functioning and prompt repairs to cash registers.Assist in the maintenance of Front End policies, communication log, and department phone list.QualificationsExperience that demonstrates the ability or aptitude to successfully meet all expectations listed above required.Experience supervising and managing staff desired, preferably in a retail setting.Experience working with email and MS Office software sufficient to communicate, and to complete tasks with accuracy and in a timely manner required.Ability to work a flexible schedule to meet the needs of the business; some early mornings, evenings, holiday, and weekend shifts required.Ability to lift up to 30 lbs. throughout shift, occasionally 50 lbs.Ability to stand for long periods and to bend and twist repeatedly; ability to lift product overhead and/or to climb ladders with product.