Job Information
Community Food Co-op Co-op Retail Service Manager in Bozeman, Montana
Job Location: Co-op West MainSalary: $65,000.00 - $70,000.00 YEAR. DOEFull-time position available. Schedule TBD. Varied hours, including mornings and evenings. One weekend day required. Wage DOE.Purpose: Direct and manage operations and department managers within the Front End, Grocery and Café departments at Co-op West Main (CWM) to meet objectives for sales, margins, labor, and customer service.Specific Responsibilities of CWM Retail Service ManagerEnsure efficient and effective flow of daily operations within and among the Front End, Grocery and Café departments at CWM.Provide motivation, direction and feedback to direct reports; ensure standards for service, product quality and productivity are met within departments of oversight.Ensure consistency of accountability practices within departments.Regularly meet with direct reports regarding development, financial goals, department(s) appearance, customer service, and personnel issues.Work with direct reports to document and implement effective standard operating and training procedures, development plans and other identified priorities.Oversee coverage emergencies along with manager(s) on duty; fill shifts as needed for emergencies.Be well versed and up to date on Store Solutions and handling retail floor emergencies.Collaborate with others throughout the organization to ensure ongoing effective systems and procedures.Work with the Security Specialist to maintain security of building, equipment, inventory, staff, and customers, including coordinating Loss Prevention training for staff.Assist Purchasing and Merchandising Manager, Marketing Manager, and Scan/IT Manager to support advertising programs, promotions, quarterly inventory and special events for CWM.Work with Front End, IT, and/or Finance to maintain all IT systems, including the POS system, and improve accurate systems; monitor and coach staff on cash over/shorts and ensure security and accuracy of cash.Work with Food Service departments to ensure café operations meet food safety standards and customer needs.Other ResponsibilitiesCashier as necessary or allocate staff to ensure service standards are met.Troubleshoot equipment breakdowns; report to others who need to know or help; prioritize proper functioning and prompt repairs to point of sale.Other duties as directed.QualificationsExperience managing staff in a retail setting required.Demonstrated experience in the analysis of financial reports desired.Time management skills sufficient to independently establish priorities and complete tasks effectively.Fluency using MS Office required particularly in Word, Excel, and Outlook, with skills sufficient to communicate and develop and maintain documents with a high degree of accuracy.Alcohol sales and Food Safety certification (may be obtained upon hire).Ability to work a flexible schedule to meet the needs of the business; some early mornings, evenings, holidays, and weekend shifts are required.Ability to lift up to 30 lbs. throughout shift, occasionally 50 lbs.Ability to stand for long periods and to bend and twist repeatedly; ability to lift product overhead and/or to climb ladders with product.